- Refund policies Open
Recently I placed an order in max fashion website. It was purchased for my *-year-old son. by mistake i ordered large size vests (size S ). After product delivery only i noticed that it was the wrong size.
i immediately called customer care and they replied vests are non-returnable items. Actually, I'm not aware it was a non-returnable item while ordering.
To my point, I didn't even open the box to check. It was newly packed and I haven't tried also.
While explaining my concern to your customer person, he requested to mail to "firstname.lastname@example.org" to initiate the refund process. I mailed them but the response is pathetic. They replied as"We regret to inform you that we do not accept returns of personal products such as Lingerie/Undergarments, boxers.
As per our record the product which you have ordered the same has been delivered to you. Hence, we will not be able to take a return request". my question is if i didnt open the package then why not they consider it . They please do the needfull to bring back my refund money
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
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