Simplilearn - Refund of Big Data Engineer Course on SimpliLearn

I purchased a "Big Data Engineer" course on SimpliLearn on ** May **** and raised a request for a refund on **st May ****. They have mentioned in the refund policy that to get the refund you must not have downloaded any E-book from the content portal, content accessed should be less than **% and you must not have attended any live class from the instructor. So, I am under refund policy as I have not accessed only **% of the content and have not attended any live class, and also have not downloaded E-books as mentioned. I raised a ticket multiple times and I even mentioned to my counselor on **th May **** that I want to raise a refund request and not satisfied with the course. She misguided me saying it is not a case and go on reading the self-learning content as much you can in a week and you will really like it. I was misguided by her and started reading the course and I accessed almost **% content. I again raised my concern to her that I am dissatisfied and want to discontinue the course. She stopped picking up my calls and then I tried contacting her on WhatsApp where she replied almost after a day that she is not available. She was trying to extend the * days of the course so that my refund request can be void. After no response from her on the refund process, I myself searched on the Internet and raised a refund requests on the *th day only. I received an email from the support team "Thank you for raising a request. We will get back to you in * day" and today is **th June **** which is **th day and i neither received any call from support team and no refund has been processed yet. Even the counlsellor who insisted me to purchase the course denied to help me on **st May **** saying that "I do not handle refund and you will get a call from team". They cheated over me and took ***** for a waste course and are not ready to give money back even after being in the refund policy. I paid through credit card and this is such a huge amount and very hard for me to pay this amount for this waste course. I request justice and want a refund of ***** from SimpliLearn.