- Refund of advance not being made miscommunication of terms and conditions Fraudulent and deceiving b Open
We purchased a new home and were looking for interior designers for the same. I came across Homelane's ad and out of curiosity wanted to check what they did. On your first visit, they are very sweet and friendly people. Then they start calling you ** times a day and try to convince you of the fact that they deliver within ** days and provide a **-year warranty on all the furniture after * meetings we were thinking of finalizing them and they made us pay an advance of *****. After that, they started showing their true color. These people are the least professional and don't care about the consumer. Their quotes are very complicated and very difficult to understand. They add the same items to the quote and hope that it goes unnoticed therefore looting the customer of their hard-earned money. You ask them to make a little tweak in the design and they tell you the price will be increased. All in all, you don't have any free will after paying them the advance. Their designer is the least professional. Every time they visit the site they will say there was some mistake in measurement and due to which the price has increased. These are just ways to get extra money out of the customer. Then came to the final part of the act, they always emphasize the fact that they provide ** years warranty so after everything was finalized they send us an agreement to sign, but to my surprise, in the agreement, it was written that only * years of warranty is provided that to depreciating. We asked our designer about this and first, she said that no **-year warranty is provided, but I asked her to recheck, and then she called back saying that only a *-year warranty is provided. This was when we decided to withdraw and demanded a refund on the advance paid, but they denied saying that the advance is non-refundable. They miscommunicated the terms and condition and therefore they should refund the advance paid to them, the designer herself was not aware of the company policies how are we supposed. It was my biggest mistake walking into Homelane.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
The drawers of the modular kitchen has worn out and nit sliding properly. Chanels are damaged. Most of the hinges are loose. The Wardrobe’s hinges also needs to be tightened....
Nov 20, 2022 by Naina Sahay
Homelane - Fraud company Closed
Me and my husband were searching for interior designing through ad we found Homelane . We went their to enquire about interior designing. Initially we met some guy who introduced us to designer . We were very clear about the requirement which w...
May 18, 2020 by Ambika
We had approached home lane (Viman nagar office) to get home interior done for our new flat at BT Kawade road , Pune , we received Quote of ****** on *th may & were asked to pay **% (*****) as advance , we paid it on **th may , after which H...
Jun 26, 2022 by Annu Verma
Have gone for home interior consultation with homelane Bangalore and we are given brief about the services they offer and sample works dispalyed in the showroom Initially they asked for high level requirements and made a rough sketch using a s...
Aug 14, 2020 by A V Vijay Gnana Rajan
Complaint against Homelane (Interior Designing) I, Mr.Haresh Pai, and My wife, Mrs. Deepti Pai, were looking out for good interior designer for doing total interiors work of our new flat at Lodha Amara in Thane. *.) On *th Nov, we (me & ...
Feb 20, 2020 by Haresh Pai