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ZestMoney - Refund not reflecting

Shubham Rathod filed complaint against ZestMoney on Feb 9, 2023

I am writing to you about the refund of your order ***-*******-******* for item Intex Oval Whale Fun Pool ordered from Amazon I see that a refund Rs ****.** was processed on November **, **** by Amazon
As l have used Net banking as a payment method via Zest Money emi payment method the refund should be credited to me by Zest Money at the refund is not reflecting
in my loan account from *months am trying to call but all the do is give false information and make me wait
Loan Id : ******B*A**C**
Amazon loan of Rs ****
I have ordered products from Amazon part of the order have been canceled of
*.Rs ****
*.Rs ***
Total : Rs ****
This amount has been immediately adjusted in my emi
I made a cancellation again of Rs **** on **th November **** which is still not adjusted in my emi they are cheating me making me pay overdue and impacting my CIBIL score

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

ZestMoney

50

Total Complaints

22

Total Resolved

44.00%

Consumer Satisfaction

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Thousands of customers like you have trusted Voxya to resolve their issues

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

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