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ZestMoney
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against ZestMoney?
If you are not satisfied with ZestMoney, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from ZestMoney
But before filing a complaint, you should
a. Contact the customer support of ZestMoney first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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ZestMoney - Refund amount not received Open
On *th February **** there is twice debit done for EMI and till today do not get my Refund Amount. I sent many emails for refund, but no refund amount received till now. They raised ticket for this And the TAT is * days they set but it alr...
Mar 21, 2023 by
I had applied for a loan from ZestMoney in June ****. On paper, the loan amount was sanctioned from a random bank but it was neither credited to any of my shopping accounts nor have I been given any vouchers from ZestMoney. However, the very of...
Mar 01, 2023 by John Sonam
ZestMoney - Refund not reflecting Open
I am writing to you about the refund of your order ***-*******-******* for item Intex Oval Whale Fun Pool ordered from Amazon I see that a refund Rs ****.** was processed on November **, **** by Amazon As l have used Net banking as a payment ...
Feb 09, 2023 by Shubham Rathod
I paid for one of my airfare through ZestMoney. The ticket was purchased from easemytrip.com. Unfortunately, the flight was cancelled and easemytrip initiated the within few days. It has been more than a month now that I have been following up ...
Jan 18, 2023 by Romeo Saha
ZestMoney - Interest Cashback not received Open
Hi Team My register no ********** My cashback for MMT loan (Loan Id F****A*****A ) payment did not received yet. Auto debit payment done on * Dec **. Send me back the interest cashback amount. Thanks Debottam...
Jan 02, 2023 by Debottam Majilla
ZestMoney - Wrong payment reported in cibil Open
Hello, I am paying all of my EMI’s on time but after that also ZestMoney has report payments delayed in cibil and blocked my limit as well…...
Dec 12, 2022 by Neeraj Chaurasia
ZestMoney - Refund payment not received Closed
I had booked ticket from MakeMyTrip using Zestmoney , after few days I cancelled my ticket and MakeMyTrip refunded the amount to my Zestmoney account. It's been more than ** days Zestmoney is not refunding my money....
Dec 07, 2022 by Tushar Tatiya
ZestMoney - Voucher Pin Not Received Closed
On **nd of September I purchased Flipkart's voucher worth *****, but I got only *****'s voucher code and pin. its been * month I sent many emails with screenshot and also did call continuously. but still they unable to solve this issue. And al...
Nov 29, 2022 by Surjit
ZestMoney - REFUND NOT ISSUED BY ZESTMONEY Closed
This is regarding the payment of INR **,*** I made to MAKEMYTRIP through a consumer loan (LOAN ID : **E*BMW****A) of ZESTMONEY for an EMI tenure of * months (Sep ****- May ****) with a monthly EMI of INR ****.** (**% Rate of Interest). A...
Nov 23, 2022 by SINDHU NAGARAJAN
ZestMoney - ZestMoney not giving REFUND Open
I booked a ticket from makemytrip using zestmoney bolt on **th sept **** and i paid the zestmoney right away but one of train ticket was on waiting so i had to cancel and makemytrip refunded my money on the same day to wallet and i transferred ...
Nov 07, 2022 by RAHUL NEGI
ZestMoney - Regarding False Late Fee Open
I have two loans, emi's- Rs.*** & Rs.*** respectively. On *th Sep **** i had maximum sufficient balance in my Bank account for auto-debit EMI, but they debited EMI's on *th Sep ****....due to that they levied Rs. *** x * = Rs.*** as Late Fee Ch...
Oct 27, 2022 by Reyaz Hussain
ZestMoney - Refund not provided Closed
I have raised for ticket cancellation money which was supposed to be refunded in *-** business days but its nearly a month and they havent updated any details. Ticket ID: ****** ...
Oct 17, 2022 by Krishna Teja K
ZestMoney - ZestMoney is failed to Refund amount Open
i booked flight tickets on gobibo on **th September **** and used zestMoney as pay later wallet to pay the amount . So after payment completion I got mail from Goibio stating that because of bad server tickets got cancelled and *** amount will ...
Oct 01, 2022 by Rushabh Sanjaykumar Shrishrimal
ZestMoney - Where is gone my fund Open
sir kuch mihine pehle mene zest money app se Rs ***** ka loan liya tha but pichale mehine me apni emi bhar nhi paya or jiske kar me zestmoney ki offical team se bat ki mene unko mene apni problem batta di meri job chut janne ke karan se me apn...
Sep 30, 2022 by Sanjeev Kumar
ZestMoney - Cibil score not updated since last 18 month Open
I took two loans from Zestmoney and it was approved by DMI Finance . the opening date is *th August **** and the last payment date is **th march ****. even after paying in full it is still showing as written off ....
Aug 20, 2022 by yugal krishna
ZestMoney - Cibil records not updated even after after Loan EMI Fully paid Open
I received Loan Amount of Rs.*,***** @ rate of **% PA from zest Money through third party Incred on **.**.**** for ** Months & Paid all the dues on & before time i.e, on **.**.****, (Within ** Months) and today the date is **th May **** i.e, a...
May 14, 2022 by Sameer Maradia
ZestMoney - Fraudulent late payment fee Closed
Loan ID: B*B*AD***D** *. Auto-debit mandate of EMI of Rs. ****.** was active and due on **-**-****, which was not processed by Zestmoney on such date. *. On **.**.****, i received email from Zestmoney that, "DUe to technical issue auto deb...
Apr 10, 2022 by Manzil Ardeshna
ZestMoney - Unauthorised Purchase Happened Open
I have created ZESTMONEY account for my some required, due to some error bank mandate (EMI) was not update . After the some support for EMI setup ,People from their team ask OTP for creating themselves the EMI. After so many struggles and try B...
Mar 14, 2022 by Shanmuga Sundari
ZestMoney - Regarding fraudlent activity by zestmoney Closed
On ** Feb **** a loan is generated autometically without my knowledge in two parts **, *** & **, *** and that amount is converted in Amazon gift card. *. Then, I call to customer care regarding this issue, they tell me once the voucher gener...
Feb 20, 2022 by Avinash dwivedi
ZestMoney - REGARDING CANCELATION OF LOAN Open
Hi sir I applied a loan in zest money through merchant sir but i don't want loan now sir Due to some problems but that zest money is not helping to cancel the loan sir now they are telling to provide cancel letter from merchant sir and that...
Feb 13, 2022 by Akshay Kumar
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