Flipkart - Refund not provided for a defective product

Chaitanya Dandugula filed complaint against Flipkart on Aug 5, 2020

I purchased an item from Flipkart on *-June-**** and the product was delivered on **-June-****. The product was in poor packaging condition and the product was defective in its performance so placed a return request with Flipkart on **-June-****. The return request was approved by the seller, but the package wasn't picked up and the amount hasn't been refunded. I've followed up over phone/ mail/ twitter multiple times and even after ** days the product is yet to be picked up neither is the amount is refunded.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Flipkart

3675

Total Complaints

1562

Total Resolved

42.50%

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