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Airindia - Refund not processed on medical ground They think I don t need surgery for appendicitis and treated

Rashi bilgaiyan filed complaint against Airindia on Nov 20, 2023

I cancelled my flight ** hours prior because I got diagnosed with appendicitis and needed surgery SOS.
I raised a refund request with the airline.
I was admitted in Jammu kashmir where barely you have good hospitals.
I submitted all the documents which was asked by the airline. But apparently appendicitis doesn’t fall in the category.
They rejected my discharge papers cause they were not electronically made.
I don’t know how am I supposed to get that kinda care in JAMMU KASHMIR.
I have even submitted my case sheet and usg reports well signed and stamped by a medical professional. They’ve denied my request and not giving my refund back

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Airindia

66

Total Complaints

24

Total Resolved

36.36%

Consumer Satisfaction

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