Oyo Total Holiday Packages - Refund not processed by oyototal holiday

I booked international package from this company on **th August but till *th Oct no booking were done and they denied me hotel given in quotation when I booked and was given option to cancel package at last moment and when I canceled they initiated the refund but it's now more than a month I didn't received any refund . oyo total holidays are not responding and answering my query, they are only saying they will find reason and call back but no one called me even once.