Byju's Ed-tech company
- Refund issue Open
Gattigorla Ashok filed this complaint against Byju's Ed-tech company on Mar 31, 2024
Good Morning Sir, when I search about online class for our children, they called us from byju's and arranged a zoom meeting orange for us. The councilor talked to us for a long time in the meeting and then you attended the zoom meeting, so we are offering you a *-year course for ***** for both your children. I asked that we need * days to think. But they said that if you don't want it, you have ** days time to cancel it and then you can cancel it and we will refund you. So I ordered byju's course for our children on **-**-****. On that day I thought that this course is not useful for our children and again asked about the cancellation saying that there is no problem.We asked them not to send us the course tabs and they told us to mail them to the cancellation department. We mailed the cancellation department on **-**-****.
Later, byju's consumer mentors called and said that it is not like that sir, take the tabs and use them, if you don't like the tabs, we will retun them and refound them.
They sent two tabs on ** and **. As we expected, our child is not able to read the words in it. On **-**-****, the cancellation department spoke to us over the phone and said that they will cancel the order but they will give the rest of the amount except for the tabs amount of *****. We will do it again. We asked the sales manager that the tabs amount should also be refunded. They said they would try.
Again, on **-**-****, the cancellation department called and agreed to the above, and they said that the return will be approved only if you agree with whom. They took our account details and transferred */- to us. They said that you will receive a mail that the cancellation is over, check it, but no such mail was received. They said that the cancellation was approved on **-**-**** and they will refund in ** days. If mail is still not available, they gave me a tiket ID saying that it is in the process and it will take time.
My registered mobile numbers
"**********"
"**********"
ORDER DETAILS: SO-****************
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Byju's Ed-tech company
Resolved
Frustrated? File a Complaint
Yatra.com
"I am very happy with Voxya Team. They helped me to resolve my complaint quickly. Thanks, Voxya. I will recommend Voxya to everyone."
Mayur Pande
Related Complaints
Byju's Ed-tech company - FNF issues Experience letter Asset non clearance Closed
July payslip pending : BYJU’S provided me with May and June payslip BYJU’S demanded to pay * months notice period amount basic pay (**k approx) coming. And my in hand salary is *****. But BYJU’S asking me to pay **k more BYJU’S dema...
Dec 24, 2023 by Padmaja Nagarajan
Byju's Ed-tech company - Cancel of course and refund of money Closed
sir i hadd taken course of BYJU'S for **+**+Neet in august they misinformation regarding EMI and didn't reduce the EMI. SO i register for Cancellation and Refund it was * month still no respond done they told to pay emi then they will refu...
Dec 20, 2023 by vishal
Byju's Ed-tech company - Non refund of Tuition Fees on cancellation of course Closed
Sir/madam, I had cancelled course of my two children namely Sneha Yadav and Vivek Yadav on ** July ****. However, the amount has not been refunded till date even after ** days of applying for cancellation. I tried to contact the Byju's official...
Sep 26, 2023 by Ram Harish
Byju's Ed-tech company - URGENT Refund Process Complaint Extremely Unprofessional Conduct Closed
To BYJU's Team Members, I am writing to raise a complaint regarding the recent experience I have had with Byju's, specifically related to the cancellation process (request number ********) and subsequent interactions with your team members....
Aug 20, 2023 by Zeyaul Haque
Byju's Ed-tech company - Not refund Closed
I had purchased Byju's course of Rs *****. I wasn't satisfied with their teaching and as per Byju's policy, ** days cancellation and full refund, I sent mail to Byju's requesting for cancellation and refund with ** days. I didn't receive any ca...
Jul 16, 2023 by Sukruthi