Meesho App - Refund is not yet been initiated in my account

It has been almost ** days since the product has been picked up by the courier services for * products. Its was *different courier services who picked up the products from my customer. Courier services didn't given any picked up slip to my customer and customer didn't receive any picked up message because it was an landline Number.i have been mail since last ** days but no issue has been solved by meesho team as well as courier services team. They both are telling me to stay for *-* working days every time when they called. My customer is very very upset and trying to take money from my pocket. Its very sad to know meesho is unhelpful and give fake promises..saurav and nandan from meecho team called me and spoke very rude didn't allow me to tell the issue specially saurav who spoke to me very very rude..I request meesho to solve the issues with my orders and initiate the refund as soon as possible.