Simplilearn Solutions Private Limited - Refund is not being processed

I took an online course from simplilearn on cloud solution architect. My course started on **th October.
I tried to ask for the refund on **th through the support channel, but the support request was not showing up for me. Soon I called to the guy who enrolled me in the course and I asked him for a refund, since support requests were not showing for me. He said he will arrange a callback.

Now I wrote in LinkedIn for the refund still no result. Some guy called me and said we will provide the refund. Now I am writing mail for the last * months still no response. They are saying you have breached the refund policy.