Act Fibernet Hyderabad
- Refund is not being processed Open
Benny Joseph Perepogu filed this complaint against Act Fibernet Hyderabad on Mar 13, 2023
I've been facing multiple issues with broadband multiple times over * months. Moved to Airtel Xtreem Fiber and asked ACT to disconnect my connection twice from ** to ** Feb ****. The representative has confirmed that service will be discontinued on **-Feb-****.
I use bank autopay to pay my bills and set it up to pay ACT every month. ACT did not discontinue the connection and raised an invoice in March which the bank processed. I was not expecting this as they said it'd be disconnected on **-Feb-**** so there wouldn't be any invoice in March. My bank processed the invoice and paid the bill to ACT. I wanted a refund.
I wrote to the nodal officer and again had to deal with calls from two representatives trying to convince me to continue using ACT and to "restart" the router. After a long struggle, they processed the disconnection, but no talk of my refund. I wrote to them again and they don't reply as usual.
*. Disconnection should be this hard and agonize the consumer.
*. Not replying to emails and ill-treating the consumer after you have the money is wrong.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Act Fibernet Hyderabad
Resolved
Frustrated? File a Complaint
Swiggy
"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."
Rohit Kumar
Related Complaints
Act Fibernet Hyderabad - Network issue Closed
I have paid due amount since few days the Wi-Fi is not working ...
Aug 23, 2023 by Divya
Act Fibernet Hyderabad - Act Fibernet disconnection refund issue Closed
The Service was not good.. Within * months, internet was dicontinued twice. For the first month, they have taken * days to resolve. Even in the second month too. So, i have decided to discontinue. Raised a request and they said no refund(as i h...
Mar 13, 2023 by Sathish Narlagiri
Act Fibernet Hyderabad - ACT Internet is not working from past 24 hours Closed
SR**************. We have raised above SR that ACT internet is not working from past ** hours. When we call customer services all we get is rude response from them and they are telling like "if you want change to other service provider,we dont ...
Nov 02, 2021 by Kaushik Duddukuri
Act Fibernet Hyderabad - Internet service not providing properly Closed
I have been frequently facing internet connectivity issue for my home connection. Due to Corona effect I need to do work from home for that I am completely dependent on Internet. But our legend service provider engineer's are working very hard ...
Aug 26, 2021 by Arun
Act Fibernet Hyderabad - Fleecing customers Closed
I downgraded my plan from half yearly payment to monthly payment and lo my woes started. My current plan is **mbps, rs. *** .i get an invoice of ***,spk to customer care & got to know **rs is the tax!! ...
Jun 03, 2021 by Qudsia Kauser