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thanoj kavuturu filed complaint against Happy Easy Go on Jan 31, 2021
This is a very unpleasant, pathetic & traumatic experience following up on this refund process with Happy easy go
Please see below email confirmation received from Lufthansa Airlines.
On Sat, ** Oct ****, **:** , < customersupport.in@dlh.de> wrote:
Dear Mr. Kavuturu,
Thank you for your email.
We have checked and observed that refund is completed for the below tickets on **th Sep ** from an airlines end.
You are requested to contact the issuing agent for the same.
Thanks and Regards,
Bhavna
Mon-Sat/ **:**-**:**hrs
Lufthansa Group
Lufthansa German Airlines
Swiss International Air Lines Ltd.
Austrian Airlines
Toll Free Number *-***-***-****
From: Thanoj Kavuturu [mailto:thanoj.kavuturu@gmail.com]
Sent: Saturday, October **, **** *:** PM
To: GP, DEL CUSTOMER-SUPPORT-INDIA
Subject: Refund status
Hi Luftansa Customer Support,
Please provide refund status for below tickets, so that I can share details to the booking agent.
TRAVELLERS AIRLINE PNR TICKET NO SEAT NO
PSUP** *************
PSUP** *************
PSUP** *************
PSUP** *************
Regards,
Thanoj.K
On **th Oct **** and same has been attached as pdf in refund request flight cancelled by Airlines(Lufthansa) , almost *** days passed HEG received this refund from Lufthansa Airlines . Why is HEG holding my money post refund period of ** days, i'm fed up with continuous follow ups on this.
Trip/Order ID- ******************
It;s clearly mentioned under their Cancellation policies as **-** business days, then still refund is not sent after *** days. This is completely against the policies mentioned in official website Happy easy go.
*. The airline I booked has cancelled my flight, how will I get my refund?
In case, the airline has cancelled the flight, to claim refund please visit My Trips section and cancel the booking by selecting the reason as Flight was cancelled by airline. On receiving your cancellation request, HEG will cancel the ticket and process the refund amount post validation and approval from the airlines, the amount will be refunded to your account within **-** business days.
--
Thanks & regards,
Thanoj. K
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