Flipkart
- Refund for bluetooth headset instead of replacement Open
Roshni Fernando filed this complaint against Flipkart on Aug 21, 2020
Skip to content
Using Gmail with screen readers
in:sent
Meet
Start a meeting
Join a meeting
Hangouts
* of ***
Voxya
Roshni Fernando <roshnifdo*@gmail.com>
*:** AM (* minutes ago)
to roshni
This is in reference to Boat bluetooth headset ***F Pro with Fast charging Bluetooth Headset with Order Id : OD****************** which was delivered to me on **/**/**** as my birthday gift from my hubby.
When I used the product on the very same day I found that the product is not fitting in my ears so I tried to press it more deeply for sometime as it was not all fitting in my ears & my both the ears started paining and it was paining very badly for a couple of hours. So regarding the same I tried to return the product via flipkart app. While returning the product I realised that there is no return on the product and the product can only be replaced hence I had requested a call back from the customer care team regarding the return of the product..
In my call I clearly mentioned my issue and also informed the executive to arrange for the return of my item for which she was repeatedly saying the same thing that the item can't be returned it can only be replaced.
My query here is what will I do the with the replaced item as the item is not defective it's that the device is not fitting in my ears so should I forcibly insert in my ears & hamper my ears. I do understand the company norms & regulation but what shall I do with this product.And I'm a flipkart plus member I'm using flipkart from so many years I have ordered so many expensive items from only flipkart as I don't use any other shopping brand other than flipkart from day one. So many promises has been made for flipkart plus members is this the promise & response I get from And this is the birthday gift of hubby which is of no use to me rather than a pain. And I I understand that even if the product cannot be used by a customer he/she need to keep it forcibly.And also when I asked for a call back from senior the executive told me it will require * hours. Now this is atrocious a customer needs to wait * hours for a call back.After ** hours I got a call back and that too after my follow upThis kind of service is never expected from a brand like flipkart.And even after speaking to a senior I was told the same thing that the product cannot be returned if needed I can mail to the seller email id ie. sell @flipkart.com. And I have escalated to some of the higher authorities email id
kalyan.krishnamurthy@flipkart.com
sanjay.baweja@flipkart,com
As well as the seller email id . I have mailed everywhere but there is no revert till now.I lost all my trust with flipkart being a regular customer for a couple of years and will never use flipkart for my future reference . Voxya kindly help me in return of my product & to get my refund before the return period of of * days ie **/**/****. My entire birthday mood was spoiled because of this bluetooth device. Voxya kindly assist me in buying a worthy product as an memory of my birthday gift. It would be very thankful to for your help.
Regards,
Roshni
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Flipkart
Resolved
Frustrated? File a Complaint
Clear Trip
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Tangella Mallikarjuna Raju
Related Complaints
Flipkart - Order delayed Closed
I've ordered a mobile phone from Flipkart of worth ***** at discounted price of ***** Payment has been done through my credit Card. After * days of successfully completed order. There's not any delivery updates from the provider, I also tried ...
Mar 29, 2024 by Happy
Flipkart - Fake Product return reject 5 times and still in process Closed
Order Date-**/**/**** Fake Product received - **/**/**** Return request - **/**/**** reject on **/**/**** again reopen again reject on next day again reopen again reject next day - * times contact with customer executive and do as per directi...
Mar 28, 2024 by Vijay Lakhabhai Vadodariya
Flipkart - PRODUCT MISSING Closed
I ORDERED SAMSUNG GALAXY TAB * NOS ON ** FEB ****. ON ** FEB **** I RECIEVED ONLY ONE NO. THE PACKAGE WAS FULLY PACKAGED WITH ONE NUMBER ONLY. I CALLED MORE THAN ** TIMES TO CUSTOMER CARE BUT THRY RRJECT MY RRQUEST . I HAV VALIF PROOF AND EVIDE...
Mar 25, 2024 by As automation
Flipkart - Flip kart asking for delivery charges on free delivery Closed
I bought a cooker which had it's handle broken and so I placed it in return and now they are asking for rs** even though it was in free return policy. ...
Mar 16, 2024 by sunita garg
Flipkart - Empty package Closed
i received order but the product is missing from package......
Mar 14, 2024 by Mayant