- Recharge failed but money got deducted Open
I recharged my airtel number(**********) with Rs *** pack through amazon pay on **th November. In the first instance, the amount got deducted
from my bank account but it shows failed in my airtel account. So once again I repeated the same recharge and this time it was successful. During the whole incident, the amount got deducted twice from the bank account but I received only * recharge. I contacted Amazon customer service but they said that the transaction was clear from their end. I contacted airtel customer care on *** but they are just extending the time. I mailed on **th November providing every detail with bank reference ID and bank statement but till now the amount is not refunded to my account. Now they are saying that they didn't receive the money.
Kindly look into this matter and solve the issue at the earliest.
Bank Reference ID: ************
Transaction ID: ************
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Apology letter from company
Refund / Credit for purchase
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
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