- Re Regarding Bank Account Freeze without notice and No action is taken by DBS bank from past 3 half ^Open

SATYAJIT SAHOO filed this complaint against DBS Bank on Aug 25, 2023

Subject: Urgent: Worst experience with DBS bank ever and Request to Unfreeze Account

Respected Sir,

I am writing to address a critical issue that has been affecting me since April **, ****. My account with DBS Bank has been unexpectedly frozen, disrupting my financial activities and causing immense inconvenience. I seek your immediate intervention in resolving this matter and addressing my concerns about the quality of assistance provided thus far.

This situation arose following legitimate peer-to-peer transactions conducted on the renowned cryptocurrency exchange, Binance, between November **, ****, and April **, ****. The transactions were executed securely and adhered to all regulations. However, an unsubstantiated complaint from a third party led to my account being frozen without any justifiable reason.

I have compiled a comprehensive set of evidence for each transaction during this period, underscoring the legitimacy of my actions. I believe that a thorough review of these records will validate the authenticity of my transactions and pave the way for a prompt resolution.

Regrettably, my dissatisfaction extends beyond the account freeze itself. The assistance I have received from the bank so far has been lacking in both quality and timeliness. Despite my best efforts to seek clarification and resolution, I have encountered delays, vague responses, and inadequate guidance. As a loyal customer of DBS Bank, I expected a higher standard of service, professionalism, and support.

I urgently request your intervention to expedite the resolution process and restore access to my account. Furthermore, I implore you to address my concerns about the subpar assistance I have received from the bank up to this point. This is not representative of the bank's reputation, and I believe that a prompt and satisfactory resolution can help restore my faith in DBS Bank.

If this matter is not resolved promptly and to my satisfaction, I would like to inform you that I am also escalating the issue to the respected banking ombudsman. Such a reckless response from a reputed institution is not acceptable and necessitates a higher level of oversight.

Please feel free to reach out to my email at satyajit.sahoo**@gmail.com
for any additional information, documentation, or clarification that you may require. I am committed to cooperating fully to resolve this matter in a just and expedient manner.

I await your response and sincerely hope that your involvement will lead to a swift resolution and a renewed sense of trust in DBS Bank.

Thank you for your immediate attention to this matter. Please find below account details

Hi, here are my account details....

Name :SATYAJIT SAHOO
Acct Number :************
Bank Name :DBS Bank
Bank IFSC :DBSS*IN****
MMID :*******
VPA :satyajit.sahoo****@dbs

Sincerely,

SATYAJIT SAHOO
Music Producer/IT Professional
Email- satyajit.sahoo**@gmail.com

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