Lifestyle - Product not delivered

I have placed an order of * items on Lifestyle's app on August **th ****. Out of those * items, * items were not delivered until August **th and after contacting their consumer team I was informed that * item is not in stock so it would be refunded and other would be delivered within a week's time. It is now September * and that product is still not delivered. Upon contacting consumer support team again, I was informed that product is no longer in stock and person hung up the phone. I have no info available as to if they're processing my refund or not.