Lenskart John Jacobs
- Product damage Open
Murali Jayaram filed this complaint against Lenskart John Jacobs on Jul 04, 2024
Resolution Demanded:
Replaced
I am writing to express my dissatisfaction with a recent purchase and the subsequent service I have received. I purchased a John Jacobs frame from Lenskart on February **, ****. Just one week after the purchase, the frame became loose, and now, less than six months later, it has completely broken. I have had it repaired four times at the same shop, but the frame's quality is clearly subpar.
At the time of purchase, I was assured of a one-year warranty. However, I am now being told that this breakage is not covered under the warranty. Additionally, during the purchase, I was strongly encouraged to opt for a gold membership, and now I am being pressured to buy insurance. This feels like nothing more than a marketing strategy to cover up the poor quality of the products.
I have been a loyal customer of Lenskart for over a decade, but this recent experience has severely tarnished my perception of your brand. I am extremely disappointed with both the product quality and the customer service I have received.
I expect Lenskart to honor the warranty that was promised at the time of purchase and provide a satisfactory resolution to this issue.
Sincerely,
Murali Jayaram
**********
Are you brand?
Are you Lawyer?
Lenskart John Jacobs
Cleartrip
"Great Work by Voxya. I was waiting for a refund for 1.5 years. But after using Voxya, I received my refund within 1-2 months. Thanks!"
NAGA TEJA RAM K
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