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Pepperfry.com - Pepperfry not returning defective product

Gaurav Roy filed complaint against Pepperfry.com on Jun 17, 2019

I purchased a queen size bed from Pepperfry. When it was being assembled I noticed a manufacturing defect in the product and asked Pepperfry for a return but they refused the return saying it's a design but if people see the images they can know the reality since the defect which Pepperfry is saying is a design is not consistent throughout the body of the bed instead it is only appearing at some places in the body, had it been a design it should be consistent throughout the body.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Pepperfry.com

168

Total Complaints

51

Total Resolved

30.36%

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