- Pepperfry easy returns fraud Open
I ordered a sofa from pepperfy on **/**/** order no. ********* for Rs. ***** which was supposed to be delivered by **th June. The product reached my home on the *nd of July in a damaged state. The product was part of the pepperfry easy returns policy. I initiated a return process for the sofa. Pepperfy does not offer a replacement for cancelled products. However, when I called customer care after * days of initiating the refund customer service executive Sana Ansari told me that I will be sent a replacement product once the original product is picked up. The replacement product would take another ** days to be delivered. When I told her I do not want the replacement product she told me that there is no option but to the get the amount transferred to the pepperfry wallet.
Since I did not want to go through the initial harassment that I had during the delivery of the damaged product, I told her to transfer the amount to the wallet. When I went through their policy, it nowhere says that for a damaged product, a replacement product will be sent to the customer. It clearly states that the amount will be transferred to the original source. The customer executive lied to me and when I contacted the customer care again, they told me that transferring the amount back to original source is not possible since the brand warranty supersedes the easy return policy. There is no brand warranty available on the website and the product description clearly mentions that easy returns policy is applicable to the product. https://www.pepperfry.com/regal-three-seater-sofa-in-grey-black-colour-by-febonic-*******.html.
Please help me get my money back from the frauds who have been cheating innocent customers for a long time now.
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"
I ordered a hob from pepperfry. The assured delivery date was the **th of June. But still not delivered as of *st July. I'm on the phone daily with Gati and Pepperfry since **th June. The product value is **k. I have also lost **k in construct...
Jul 01, 2019 by Akhila kumarswamy
Provided wrong information on the product description, when requested for an exchange they are not ready to take the request. The actual dimension of a King size mattress is ***** minimum. Pepperfry has mentioned ***** as King size which is act...
Apr 17, 2019 by Divya P
We have recently moved to our new house. We order a few items from Pepperfry. Unfortunately, I have got low-quality product from Pepperfry due to which we are getting skin allergy and bad smell. We are unable to stay at the house....
Apr 05, 2019 by Harish V A
Mistakenly I and my wife ordered "Libra Two Door Shoe Rack in Walnut Finish" from PerpperFry.com, I wanted to cancel one item but they are not ready to help me. Why can't I cancel here they know my issue is genuine but still they are not helpi...
Mar 01, 2019 by PRAVEEN
Pepperfry has not delivered the product. Today is **th Feb, which is already passed the delivery timeline (*th Feb - **th Feb) they had given at the time of purchase, neither are they refunding. They are also not giving any clear information bu...
Feb 26, 2019 by Dhaneshwari K