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Hathway Broadband Internet

 - Payment made but not acknowledged Open

Krishnakant Purohit filed this complaint against Hathway Broadband Internet on Mar 09, 2020

I am regular subscriber of Hathway Broadband internet. I usually renew my account for the entire year every year. Recently my account was due for renewal on March *th, ****. I renewed my account on March **th by making an online payment of INR **,*** using the link that Hathway sent through their SMS.

The amount also got debited from my bank account. However, Hathway kept saying that the amount is not reflected at their end. I shared with him various screenshots of the payment proof. The customer care at Hathway was equally reckless in handling my query and kept coming up with a pre-defined script that someone will get back to me in the next ** hours, however, there was no resolution.

To top it all, they disconnected my internet and said that the disconnection is due to non-payment. Hence, I am at a loss of my money as well as internet connection.

Please help me address my complaint.

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Resolution Demanded:
Apology letter from company
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Replace / Fix problem
Damages for loss and agony

Hathway Broadband Internet

116 Total Complaints
60 Total
Resolved
51.72% Consumer Satisfaction

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Related Complaints

Hathway Broadband Internet - Sold broadband telling lies Closed

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Dec 25, 2022 by venkat

Hathway Broadband Internet - I am getting regular calls Closed

I work in a night shift i do sleep in a morning i have also disconnected the hathway connection but every day i get ** to ** calls from hathway asking me to recharge the brodband i have requested every single time to put my number in to dnd but...

May 20, 2022 by madhu mohan

Hathway Broadband Internet - Incorrect unfair legal email from Hathway Closed

Hathway sent me a legal notice saying they will take action against me for not returning their modem. I had surrendered the service a year back. In this past year, I have had at least two telephonic conversations wherein I have requested them t...

Mar 19, 2020 by Ananya Chatterjee

Hathway Broadband Internet - Broadband Internet advance paid for one year but harassment since 3 months as internet is npt ava Closed

I am using Hathway Broadband service. I had opted for the yearly package, of which i had paid ***** (aprox) advance amount for ** months package. Since * months, the service has been pathetic , and i am being harassed. Just once in these * ...

Feb 17, 2020 by Gagan Chopra

Hathway Broadband Internet - Hathway broadband NO CONNECTION Closed

I have been experiencing NO CONNECTION issues since last * months. I have been raising requests with them almost every week and month. These guys close the ticket without any solutuon? The earlier request I raised today few minutes ago was clo...

Jan 24, 2020 by Rafi Khan

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