Meesho - Package picked up but status not updated in the app and money is not returned

I ordered a product on **th Sep** and i wanted to exchange due to size issues. Item was picked up on **st Sep but i could not provide the otp as i missed their calls.They simply picked up the parcel as my parents were unaware abt this. Status still shows pick up scheduled. Call many times, chatted with agents so many times..Everyone assured complaint raised but everytime i had to explian the issue from begining to everyone i interacted. They have no tracking of the complaints. Their app doesn't show any details abt the issues customer raised. Everyday they are sending someone to pick the parcel. On **th sep, i get a call from a lady saying calling from escalation team and our call is getting recorded and again i had to explain the same issue. Everyone just have an update saying pick up is scheduled. It cleary shows they don't bother about the customer complaints. Till date, my compliant is unresovled. And everyday i get a msg and call for pick though i don't have their product. Due to which, neither i have the exchanged exchanged product nor my money back