Byju s Learning App
- Package not returning back Open
Desh raj filed this complaint against Byju s Learning App on Nov 10, 2022
I have chosen a four year self learning program for my child from byju's learning app.The counsellors came to my home and cleverly convinced me to choose it but assured to return the kit if we are not satisfied.He told me to come again after ** days and see the performance, I gave them ₹**** to avail the service. We received a tablet with * s.d cards on ** september ****.My child watched * -* days after he packed the tablet and refuse to take the classes but we waited for the counsellors to come at home as he assured us but after ** days when he didn't come I called him but he didn't answered my call.Even I told him within ** days via audio call about cancellation of this subscription but he convinced me that he would come to home and resolve my problem.And now he is not answering my calls or messages I got to know about emailing them for returning so I email them but they refused to return and saying your are late for making request about cancellation I told them that I already aware the counsellor Mr.Ankur mann within ** days but they are not agree for it and clearly refused to return the kit.
On the other side, the collection team from byju's regularly sending unlimited messages and calls for Emi payment.I told them about my financial problem and strong wish to return the kit but they are saying I must pay the fees even if we are not willing to continue the
service. I requested myself to not to return the money which I have already given but please return back this kit but they strongly refused.This is creating big pressured problem at my home and causing mentally and financially unstable.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Byju s Learning App
Resolved
Frustrated? File a Complaint
Byju's
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
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