- Package not delivered ^Open

G MANISH RAO filed this complaint against Vrl Logistics Packers And Movers on Mar 16, 2022

Hello actually my friend booked a parcel from Dharmapuri Tamilnadu to Nowrozabad in Madhya Pradesh on *th of March From VRL LOGISTICS after waiting for pleasant * days on **th I got a call from so-called "VRL Jabalpur" that your parcel came plz take it off and I said what..?? I got a clear reason for that question...!! from here my place to Jabalpur it will be around ***kms so how can I come to that long to take up a big package (*'feet length *'feet width) its almost impossible task for me and after discussing with Mr. Mishra who is managing VRL jabalpur branch he said that pay full due and take it from here which is **** and it concludes Freight -**** stationary cahrges-** handling charges -** door delivery charges -*** toll/FOV/sms it's around ** and total costing would be ****rs which is also return pn the bill that the ODA address is NOWROZABAD and the billing is upto here and u need to pay after the delivery happens but that vrl jabalpur one is asking me around **** rs to deliver and when I asked what is the difference between door delievery charges and normal bill charges they have been concluded that it is service charge and this is compulosry you need to pay and i got a little stroke without them deliviring and after getting no pleasant response from them when I called up the customer care team they told me that clear difference between that two if the product is delievered to your door steps then its conclude that door delievery charge which is around *** rupees and when i asking for the solution he said plz call Dharmapuri branch or Jabalpur branch for the resolution and i waited for almost two days after * days the VRL dharmapuri branch called, me and said that if you wont take that package before monday then it will be revert back to dharamapuri and screaming at me and i hung up the phone after searches i figured it out that its a holy scam which is running through VRL logistics that he will accept every location in the world which you throw at him and they will be deliviring that package to that location which they have access basically they have office at that location they will deliviring to those place only but they refuse to tell that because they want money thats it and this is the prepaid order here is my Lrno- **********.

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