Trackon Courier Pvt Ltd
- Package not delivered Open
I am from Indore and I had purchased electronic items from an supplier in Delhi through online / phone mode and requested the supplier to deliver to Indore through courier. The supplier booked the parcel through Trackon couriers pvt ltd on **th novemver **** ( Document AWB number **********). As expected I thought my parcel will arrive after * days and will be delivered. To my satisfaction I tracked the status of my parcel on **th november on Trackon website and I came to know that is has been arrived at destination . There was an landline number being displayed on trackon website , I called many times but the response was out of order.
I thought my parcel would be delivered on **th November **** as it was already arrived at destination . The day gone and package not yet delivered. I called supplier in Delhi and asked him to help and give me some other contact number so I can communicate and ask for my parcel, He had given mobile number of Trackon person in delhi. I called him and briefed him the situation and status and told him my parcel is still not delivered which was suppose to be delivered in * or * days. This person gave me another landline number of Trackon courier office in indore.
On **th November **** after many times**- ** times of dialing ( busy busy every time ) I connected and a lady responded , I briefed her the status of my parcel and asked her when will it be delivered. She asked me the address and document number and told the area is out of serviceable and cannot be delivered. I asked her why this information has not been intimated to me that parcel cannot be delivered after arrival of parcel on **th at your office and later I asked her why don’t you update the landline number of your trackon on your website she said its not my job. I asked her to get me connect to the manager she said he is not in office and shut down the phone.
Again I called the delhi trackon person and told him I had not yet received any satisfactory response and he said he will speak and call me later. After few hours I had a call back that person said the parcel will be delivered to your nearby trackon office ( palda area nearby to my residence ) and I can get pickup next day.
On *st DECEMBER **** , I called that person to ask whether the parcel was delivered to palda area so I can go and pick it up and also to share the address, after his communication with indore office he gave me mobile number of Manager of Trackon indore office and told me to contact him.
I called this manager and briefed him the status of the parcel , he was not in the office (Time **.** pm ) and he gave me another mobile number of his colleague and told to speak him. I called this person gave him the document number , he said parcel is arrived and is in indore office , I said I knew but why this was not delivered till date ..meanwhile he was asking his other persons in office why this parcel was not delivered but I got no proper response. I am totally fed up , lost my order , lost my time following up many times to many persons. till date ** december **** i had not received my parcel
Finally decided to take consumer support.
Are you brand?
Are you Lawyer?
Damages for loss and agony
"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."
The courier has been placed in the local branch office for the last ** days, When we called them they are not responding correctly....
Apr 16, 2022 by Shoeb Sheikh
I haven't received my Consignment till now which is booked on **/**/****. I am also not able to contact any person and customer care is also not working....
Jul 11, 2021 by Santosh Kumar
I had ordered my study material from my Institute, which was supposed to be delivered through this courier company. But one is passed and still it is not delivered. There is no response from the courier company. After the lockdown, situation is...
May 12, 2021 by Somnath
Our TV came broken and wet through the Trackon Courier Pvt Ltd....
Aug 17, 2022 by Sanya
I bought and couriered a phone from Oppo company, the phone was not received at the time of delivery and there was tape in the packing...
Oct 23, 2021 by Ravi Prakash Srivastav