- Package cancelled but money not refunded ^Open

Nishant Ranjan filed this complaint against Goldentrip.in on Jun 11, 2019

I booked Mussorie Nainital package for * of my family member travel date **-Aug and return date **-Aug including me. Because of the weather, I cancel my holiday plan on **-Aug. After that, I was following up with Golden trip team and still after * weeks also they have not refunded my money in my account. The total money transferred in Golden trip account was **k. As per Golden trip, *% will get deducted and you will get a refund of ***** and for the proof, I have emails also bank statement. Also after followup Goldentrip team told me that you will get a refund between **-** Oct. Today on **th Oct when I called they told that they can't refund because you have cancelled after ** days of booking. But in the mail, they have not mentioned any such clause and even after * months they are telling, though in the mail they clearly mentioned that they are refunding *****. Now they are talking roughly and with their words, it's clear that they are in no mood of refunding. Just they want more time and after more than * months now I will not give.

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