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Shoba filed complaint against Uber Eats India on Aug 18, 2019
On **th aug **** i have ordered * shawarma...the delivery boy handed only * in my hand..i told him it was two...he checked everywhere then said i have only this. He called up the customer care and informed he hv only one item and maybe the restaurant have packed wrongly...
I too got a call from customer care and told her am ready to wait please bring my one more item...or i wil pay for only * item..she told me to pay for both the items and later call up customer care and raise request etc.....i have denied because its utter nonsense for paying money for not receiving the item...she said thn i hv to cancel the order. I said u do anything bt i shouldn't be levied any charges for this because this is not my mistake..she disconnected the call..didn't inform me anything properly and cancelled the item..
I tried to reorder but its showing outstanding amount *** in my account.
Today i took uber auto and this *** rs is added along with that....
Its really ridiculous....from yesterday many mails, Calls done..but no response...
Sad thing is ...i have paid for the item not received and for uber delivery peoples fault..they r hiding their mistake and pebaluzing customers.
Regards
Shoba
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On **th afternoon they delivered me a different item of *** rs unlike what i ordrred. i called them but they refused to help.
I not even said to cancel the order but they did and they deduct amount for that I am asking they talking badly and telling s you have to pay and delivery boy not even Text or call when they reach then how customer ...
I ordered food from MacD on **th Dec using Uber eats app. Restaurant cancelled my order. When I tried to speak with uber eats help they sent me below email:
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