consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Order delayed and finally canceled without reason
Records save successfully

Flipkart

 - Order delayed and finally canceled without reason Open

Sangram kokate filed this complaint against Flipkart on Jan 07, 2022

The issue that I have experienced was: My name is sangram kokate and i have placed order, Order ID: OD****************** on **st Dec with three items wall clock, shape-wear and a wall decor item (I have attached my order details for reference), the expected delivery date of wall clock was ** Dec **. I have contacted flipkart before delivery regarding address change i.e the mentioned address on order was old please use new one which is stored in my flipkart profile. Flipkart support person agreed and told that there is no need to worry, it will be delivered to new address surely. When i got message from Flipkart regarding "product out for delivery" on ** Dec, I have called the delivery agent and told about address change and urgency of it this before delivery, he also agreed on it and sured me that product will be delivered on same day though it is late. I have waited till * pm since i want to gift it to my closed friend as promised but the oder was not delivered to me on **, i have called delivery agent so many times on that day regarding my delivery but he said it will be delivered to you any case but he didn't delivered me so again on next day i have called him and asked agent about that he said it will be delivered today but that day also same thing happened. He promised me every time i called him and finally prodcut not delivered so with frustration i have contacted Flipkart support told him about my two days experince and the representative said no need to worry it will be delivered by next day but that day also product not delivered.So again I called flipkart support asked about it and he said he had escalated the issue and promise to deliver it by the **th in any case. I have no other option left so I have waited till **th dec but still no delivery. I got out for delivery message everytime but no one is contacted me and when i call the delivery agent he always said it will be delivered today. So again i have contacted Flipkart support and asked about it and now they said we are sorry your order will be delivered surely on *nd Jan . On *nd Jan Igot a call from three different flipkart support persons telling me that delivery was ***% sure today, no need to worry. Again same thing happened i got message "Out for delivery" and no one contacted me so i have called agent and he said it will be delivered late today but unfortunately no delivery on that day. When I checked my order on site next day the order was canceled saying we are not able to deliver you. Such a ridiculous service by flipkart so again i called back to flipkart and they says order has been cancelled by seller we cannot do anything if you want you can place order once again. Such HORRIBLE repsonse from flipkart. How come any one trust flipkart?
I want my order to be delivered as soon as possible and for such headache & waste of time flipkart should give it free as compensation.
I got call from flipkart Saumyajit Roy and she told me since order is already cancelled it can not be delivered and if you need place the new order and we will give you ** rs compensation. Such ridiculous service flipkart providing. When I disagree she said we cannot do anything.
Also I got call from this number ********** flipkart service saying that they are ready to deliver the product tomorrow without any compensation. I asked him if you are able to deliver it why you said it is cancelled and you cannot do anything. Also I asked him for so late delivery you have to give me compensation and he strightway disconnected the call. If you look the behaviour of flipkart they are making customer fool and playing with them. Flipkart needs to banned for such behaviour.
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Replace / Fix problem

Flipkart

2716 Total Complaints
1078 Total
Resolved
39.69% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Delhivery

"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Flipkart)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Flipkart - No Resolution for Broken Laptop Closed

I Purchased a laptop from flipkart on **th June **** and it got delivered to me on **nd june ****, when I open the laptop and turn on, I see that the screen is broken and then I called customer care and said the same then they said that, It is ...

Jul 26, 2022 by Repala Nagaraju

Flipkart - Sir my order cancelled at 5 July we request complaint to flipkart customer care for our refund they Closed

Sir my order cancelled at * July ..we request complaint to flipkart customer care for our refund ...they raise our complain and given a date after that when I call again ...they give me date and date only ...they don't gave any kind of solutio...

Jul 23, 2022 by Suneel bhardwaj

Flipkart - False promotions Closed

Hi Team, I have places a pair of shoes in flipkart during sale, where it costed me *** INR, after days post that they have cancelled my order without my notice and when reached out to them they simply told its a seller side issue and managed...

Jul 21, 2022 by sai krushna

Flipkart - Package delivered but it s different product Closed

i ordered mi shoes grey colour a month ago but then after ** days i have to cancel it bcoz it's taking too long to deliver then i ordered again nd third day i got delivery nd the product was same but different colour nd defective so i place a ...

Jul 20, 2022 by Vinay Pugalia

Flipkart - No refund for defective damaged office chair Closed

Hi Team, I feel ashamed of me for shopping at Flipkart. It's the support experience not the shopping experience. Your first level agents are incompetent, perhaps incapable or assist customers, in my case, especially. I had ordered an offi...

Jul 19, 2022 by Ashish kumar

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Bihar
  • |
  • Chattisgarh
  • |
  • Maharashtra
  • |
  • Jharkhand

Consumer Forum :

  • Gujarat
  • |
  • Bihar
  • |
  • Madhya Pradesh
  • |
  • Karnataka

Online Complaints :

  • Telecom Complaints
  • |
  • Passport Complaints
  • |
  • Mobile/Laptop Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2022 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.