- Online fraud for KYC verification ^Open

GIAN CHAND RAO filed this complaint against Paytm upi on May 24, 2020

This is to inform you that first i received a message on **.**.**** regarding suspension of K-Y-C Paytm. I called the person but he did not respond much on the same day. Today, I got a call from the same no. ********** at **.**am regarding my paytm KYC norm update online to which I responded that this cannot be done online and disconnected the call. He called me again and convinced me that this can be downloading by quick support app which I downloaded in order to upload my documents as told to me. He continued on phone suggesting me to follow various steps for verification of KYC on this app downloaded on my phone. He asked to tap on round button and selecting and following various steps and the call continued for ** minutes as per call record. He also asked to add one rupee through paytm and add money through UPI/ debit card and various other option simultaneously my colleague calling me for meeting and I asked him to call me later. But he kept me telling that it is about to complete he also asked to enter my debit card no and CVV on the Quick support app which he was able to see through screen viewer and entered the amounts and I receiving OTP .
As soon as I realised that financial fraud is happening with me I disconnected the call and called paytm **X* helpline for blocking further paytm. The complaint no. is **********. However, during my call to paytm for blocking further transaction, five more transaction happening and receiving message on my mobile phone. The total transaction of six transaction is Rs*,**,***/-( Rupees One Lakh Sixty thousands ). Paytm has alraedy denied to refund the money .
My previous transanction is not not more than Rs****.** on single occasion. Sudden with such velocity transanction were carried out under guise of KYC norms verifications.
It is noted from the google search that paytm was aware of this mudus operandi of online frauds since more than * months but they failed to caution its customers against such frauds.
Hence, paytm is not only liable to refund my money of Rs******.** but also criminal accomplice of such faruds.
Please help me in getting refund of my money.
Regards.

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