Lens Cart.com - not satisfied for customer dealing

Dear sir,
This is inform to you I am sugidev from marthandam kanyakumari district Tamil nadu
I have purchased ** eyeglasses for your marthandam outlet lenskart marthandam ****** contact person ********** ,
********** .my account no is ********** , ********** , purchased on **/**/**** order ID **********
now one eyeglasses is power problem and another one is frame broken , both are manufacturing defect not our mistake

we are gone to your marthandam lenskart outlet meet one mr . Ananth , he is very much rough talking to my wife and he is
very much irritating and criticism to my wife and loud and rise the sound and he is very much disappointed to my family , my family has very sad feeling in your customer dealing , This is too much cheating and fraudulent to the ordinary customer care , customer wise I have inform to my family friends and relatives for this accident in marthandam lesnkart , those all people are very disappointed for your bad dealing, from your people,
This is your quality issues one year before your product is broken then what can I do , this is not our mistake. so please replace the frame or refund the amount .This is very bad experience in my life ,
Thanks and Regards
sugidev
marthandam
**********