Hathway Broadband Internet
- Not providing the service after payment Open
I have recharged a plan on **th May **** but no one came to install modem at that time. I have called the customer service centre about this but nothing happened then my plan got expired on **th June ****. Then they came to install the modem on **nd June ****. But as my plan is deactivated so I am not able to use the internet. I have called and emailed the customer care many times but they say we will look into it and no reply comes after that.
This doesn't end here after the plan is expired I get a call from customer care daily to recharge and when I tell them my problem they just check the details and disconnect the call.
This is completely disrespectful and frustrating to me. Is this a way to handle a customer. I have tried to call the nodal officer also but no one picks up the call.
I mean no one is trying to solve the problem they just ask for money. One representative said to me "Leave it we can't do anything". Many of their customer representatives are rude to the customer.
There are many complaints about Hathway ISP regarding customer satisfaction. You can check the reviews of their Hathway app on play store, it is filled with reports of bad customer service.
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"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."
i have been complaining about my internet speed from january **** since than i have constantly complaining about the speed to hathway and each time they promise that it is solved or will be solved in * days. I even filed a grievance on consumer...
Oct 20, 2019 by Aakash Gupta
i am living in indore madhaya pradesh and i am regular custmer of hathway brodband indore .my custmer i.d. is ********** on date **/*/**** i registered reinstallation to hathway custmer care because i am changing my house to ***A slaice *scheem...
Oct 14, 2019 by sanjay sharma
Hii I have called hundred of times to hathway they are giving false promises of solving my issues I have all there executive voice recordings of their false promises....
Sep 23, 2019 by Shubham sharma
I was promised a play box along the installation. I payed Rs. ****..** on **-**-****. My account number is **********. I have not used the broad Band. I raised complaint #********w****** Iam yet to get a resolution. I'm completely not happ...
Aug 20, 2019 by Meenakshi Sundaram
Hathway agent said that we would get * months free on making a payment for one year of service. But now that it’s a year they refuse to go or the promise and the agents number is switched off. Called customer care * times and have been told t...
Jul 30, 2019 by Anthony Silveira