Hathway Broadband Internet
- Not providing the service after payment Open
I have recharged a plan on **th May **** but no one came to install modem at that time. I have called the customer service centre about this but nothing happened then my plan got expired on **th June ****. Then they came to install the modem on **nd June ****. But as my plan is deactivated so I am not able to use the internet. I have called and emailed the customer care many times but they say we will look into it and no reply comes after that.
This doesn't end here after the plan is expired I get a call from customer care daily to recharge and when I tell them my problem they just check the details and disconnect the call.
This is completely disrespectful and frustrating to me. Is this a way to handle a customer. I have tried to call the nodal officer also but no one picks up the call.
I mean no one is trying to solve the problem they just ask for money. One representative said to me "Leave it we can't do anything". Many of their customer representatives are rude to the customer.
There are many complaints about Hathway ISP regarding customer satisfaction. You can check the reviews of their Hathway app on play store, it is filled with reports of bad customer service.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
Hello, My name is Bishnu Charan Behera, i have brought your new connection for internet service yesterday at *:** PM on **th July ****. But Till now **th July **** your internet has still not started. I have already paid, ****, but I can't ...
Jul 12, 2023 by BISHNU CHARAN BEHERA
Every day I am getting repeated calls from Hathway even after surrendering the modem. I have sent a mail to stop my account and yet I am getting around ** calls a day from these idiotic ###. I have scolded many people over the phone, but it's o...
Feb 23, 2023 by Prakash Bharti
Hathway people called me and told that they are giving free modem and asked to pay *** rs refundable amount. But during installation they said *** rs is refundable only after three years. I asked to cancel the connection and they are yet to do ...
Dec 25, 2022 by venkat
I work in a night shift i do sleep in a morning i have also disconnected the hathway connection but every day i get ** to ** calls from hathway asking me to recharge the brodband i have requested every single time to put my number in to dnd but...
May 20, 2022 by madhu mohan
Hathway sent me a legal notice saying they will take action against me for not returning their modem. I had surrendered the service a year back. In this past year, I have had at least two telephonic conversations wherein I have requested them t...
Mar 19, 2020 by Ananya Chatterjee