Hathway Broadband Internet
- Not providing the service after payment Open
I have recharged a plan on **th May **** but no one came to install modem at that time. I have called the customer service centre about this but nothing happened then my plan got expired on **th June ****. Then they came to install the modem on **nd June ****. But as my plan is deactivated so I am not able to use the internet. I have called and emailed the customer care many times but they say we will look into it and no reply comes after that.
This doesn't end here after the plan is expired I get a call from customer care daily to recharge and when I tell them my problem they just check the details and disconnect the call.
This is completely disrespectful and frustrating to me. Is this a way to handle a customer. I have tried to call the nodal officer also but no one picks up the call.
I mean no one is trying to solve the problem they just ask for money. One representative said to me "Leave it we can't do anything". Many of their customer representatives are rude to the customer.
There are many complaints about Hathway ISP regarding customer satisfaction. You can check the reviews of their Hathway app on play store, it is filled with reports of bad customer service.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Hathway sent me a legal notice saying they will take action against me for not returning their modem. I had surrendered the service a year back. In this past year, I have had at least two telephonic conversations wherein I have requested them t...
Mar 19, 2020 by Ananya Chatterjee
I am using Hathway Broadband service. I had opted for the yearly package, of which i had paid ***** (aprox) advance amount for ** months package. Since * months, the service has been pathetic , and i am being harassed. Just once in these * ...
Feb 17, 2020 by Gagan Chopra
I have been experiencing NO CONNECTION issues since last * months. I have been raising requests with them almost every week and month. These guys close the ticket without any solutuon? The earlier request I raised today few minutes ago was clo...
Jan 24, 2020 by Rafi Khan
I have disconnected my Hathway broadband in Bangalore and shifted to Hyderabad. Even * months later, I'm still getting innumerable calls every single day to renew my account, to take a new connection. I'm fed up and cannot take it anymore....
Jan 17, 2020 by Suraj Valluri
I requested for new Hathway connection on January *th and the executive came took the money on **th January and on January **th they came and installed router and modem but didn't give connection to the internet port , after that next day I got...
Jan 16, 2020 by Kavyanth reddy