Air India
- Not Giving the Refund of Ticket amount Open
Subash filed this complaint against Air India on Oct 07, 2020
Resolution Demanded:
Refund
Dear Sir/Madam,
I had booked Air India Flight Ticket for the purpose of Sikkim tour of my family as follows-
** Mar **** **:** hrs From Goa (GOI) To Delhi (DEL) Flight No. AI ***
** Mar **** **:** hrs From Delhi (DEL) To Gorakhpur (GOP) Flight No. AI ****
** Mar **** **:** hrs From Bagdogra (IXB) To Delhi (DEL) Flight No. AI ***
** Mar **** **:** hrs From Delhi (DEL) To Goa (GOI) Flight No. AI ***
Booking Reference For * Passenger: was HTQ*G (Ticket Cost Rupees- *****x*=*****).
Booking References For single Passenger (My Father ) were Z*VQV (Ticket Cost Rupees- ****) for the journey on **-**-**** in flight AI *** & AI **** AND Y*W*M (Ticket Cost Rupees- ****) for the journey on **-**-**** in flight AI *** & AI ***.
But after reaching to Gorakhpur (GOP) I came to know that at present tourist are not allowed in Sikkim due to COVID-**. So I decided to return from Gorakhpur (GOP) itself on **-**-****.
Therefore I got date change of flight AI *** (**:** hrs) From Delhi (DEL) To Goa (GOI) on **-**-**** instead of **-**-**** at Air India Booking Office located on Gorakhpur Airport by giving an additional payment ****x*= ***** rupees for * passenger PNR HTQ*G and **** Rupees for another single passenger PNR Y*W*M .
And for Travel from Gorakhpur to Delhi I booked ticket for * passengers in ** Mar **** **:** hrs From Gorakhpur (GOP) To Delhi (DEL) Flight No. AI **** Booking Reference: Z*ZJH (Ticket cost Rupees *****) and for another single passenger in same flight Booking Reference: J*WZE (Ticket cost Rupees ****).
But unfortunately I found on Air India website that Flight No AI-*** date **-**-**** From Delhi to Goa is cancelled and I could not found any other connecting Air India flight From Delhi to Goa for the flight AI **** (GOP-DEL) on Air India website.
Therefore we all * passenger could not travel in AI **** (GOP-DEL) date **-**-**** and returned by flight of different airlines From Gorakhpur to Goa.
As I do not want to travel any more in future So therefore I request you seriously with folded hands to refund my hard earned money for the flight that I could not used, as per following-
Sr.No. Flight Not Used Refund needed Date of Flight Total No of Passenger Booking Reference (PNR) No. Total Ticket Price (INR) Remark Amount to be Refunded by Air India (Pending) (INR)
*. AI *** [Bagdogra (IXB) to Delhi (DEL)] &
AI *** [Delhi (DEL) to Goa (GOI)] **-**-**** * HTQ*G Original price= *****, Date change **/*/** (AI***) fare Diff= ***** Total= *****
*. AI *** [Bagdogra (IXB) to Delhi (DEL)] &
AI *** [Delhi (DEL) to Goa (GOI)] **-**-**** * Y*W*M Original price= ****, Date change (AI-***) fare Diff= **** Total= ***** Ticket not used at all due COVID-** and cancellation of AI-*** (**/*/**) *****
*. AI ****, Gorakhpur (GOP) to Delhi (DEL) **-**-**** * Z*ZJH ***** Not Used due to cancellation of Connecting Flight AI-*** (**/*/**) *****
*. AI ****, Gorakhpur (GOP) to Delhi (DEL) **-**-**** * J*WZE **** Not Used due to cancellation of Connecting Flight AI-*** (**/*/**) ****
Total Ticket Price= ******
[One Lakh Twenty One Thousand Three Hundred and Forty One]
Total Amount to be Refunded by Air India is:
*****+*****+ *****+****= *****
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Air India
Reliance Digital
"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."
Guru Magavi
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