Medlife - Nonreceipt of refund for returned medicines

On **.**.****, I have placed an order with Medlife through their mobile application for the following medicines for my wife, Kuntilla Kanaka Mahalakshmi.

Slno Medicine No. of strips Strip rate Gross value Discount Net value
* Telkonol CT **/**.* MG * **.** ***.** ***.** ***.**
* Celin Chew tablets * **.** ***.** **.** ***.**
Delivery charges **.**
Total ***.** ***.** ***.**

*. Upon placing the order, the order number OR****KEA-***A was created and I have made payment of Rs.***.** for the aforesaid order through Amazon Pay on **.**.**** itself at **:** pm.

*. The medicines were delivered at my home at Srikakulam, Andhra Pradesh on **.**.****. However, as I was not required to use one of the two medicines, Telkonol CT, I have requested for return of the medicines through the medlife app itself. The same was duly accepted and a message has been received by me that the agent of the company will come and collect the medicines (Telkonol CT **/**.* tablets, six strips), which were to be returned, on **.**.****. However, actually, the medicines were picked up by the Medlife agent on **.**.****.

*. Generally, as experienced in previous occasions, the value of the returned medicines were refunded by the company within a week or ten days, soon after the medicines received back by the company.

*. However, even after a fortnight, when I have not received back the value of the medicines returned, I followed up with the customer service of the company through two helpline numbers, (***-******** and **** **** ****) several times and on different occasions, it has been told to me that a complaint has been raised and the matter will be resolved within **-** hours.

*. Since my repeated telephonic calls and making complaints with the Medlife customer care numbers does not yield any result, I have started mailing the issue of non-refund of cost of returned medicines to the customer service mail desk care@medlife.com.

*. My first mail to the care@medlife.com was sent on **.**.****. From that date onwards, I have repeated my reminder mails on **.**.****, **.**.****, **.**.****, **.**.****, **.**.**** and finally on **.**.****.

*. During my series of complaints on the same issue of non-refund of value of medicines returned, the following complaint reference Ids were created, which are mentioned below:
a) #******** [ ref:_**D*v*Y*hm._****u*yFuH:ref ] dated **.**.****
b) #******** [ ref:_**D*v*Y*hm._****u*z*og:ref ] dated **.**.****,
c) [Reference#********] [ ref:_**D*v*Y*hm._****u***RB:ref ] dated **.**.****
d) #******** [ ref:_**D*v*Y*hm._****u**mly:ref ] dated **.**.****

In every reply, there is a stock reply by the customer service team, which is more or less as under (the reply received on **,**,**** is reproduced hereunder):

“We certainly understand your concern and sincerely apologise for the inconvenience caused.
With reference to your concern about Order ID:OR****KEA-***A, we have already re-notified to our concern team. I am sure that they will check and do the needful at the earliest, so we request you to bear with us for some more time.
For any further assistance, please revert us back and we will be happy to assist you.

*. Since my repeated complaints does not yield any results, finding no other alternative, I am lodging this complaint