- NonDelivery of Product ^Open

Piyush Mahendra Shah filed this complaint against Flipkart on May 10, 2023

I am writing to express my deep disappointment and frustration regarding the ongoing issues I have been facing with the delivery of my recent order through Flipkart. Despite being a loyal customer and holding a Flipkart Plus membership, I have been subjected to a prolonged and unsatisfactory experience that requires daily follow-up for my product delivery. On **th April ****, I placed an order with order ID OD****************** for BUMTUM Baby Diaper Pants Double Layer Leakage Protection High Absorb Technology - L. According to the estimated delivery date provided by Flipkart at the time of purchase, the product should have arrived at my doorstep by **th April ****. However, to my dismay, the delivery has been continuously delayed, and I have had to resort to daily follow-ups with your customer support team in an attempt to obtain information on the status of my order. And May *, ****, they cancelled my order without my concern and asked me to re-order the product. On May *, ****, I ordered the product again, and its order ID: OD******************. That order's delivery has also been continuously delayed, and I have not received the order to date. As a Flipkart Plus member, I had hoped to benefit from expedited delivery services and a superior customer experience. Unfortunately, the reality has been quite the opposite. Despite my repeated inquiries and assurances from your representatives, the promised resolution and delivery of my product have not materialized. This situation has caused significant inconvenience, wasted my valuable time, and eroded my trust in Flipkart's commitment to customer satisfaction. I kindly request that immediate attention be given to resolving the following concerns: Timely Delivery: I expect my order to be delivered promptly in accordance with the estimated delivery date mentioned during the purchase. I request a clear and updated delivery timeline so that I can plan accordingly. Communication and Follow-up: It is disheartening to be left in the dark regarding the status of my order. I insist on regular updates and effective communication from your customer support team to keep me informed about any developments or challenges related to my delivery. Compensation: Considering the inconvenience caused by the delay and the need for daily follow-ups, I request appropriate compensation for the time, effort, and mental anguish endured throughout this ordeal. I urge you to take immediate action to rectify this situation and ensure the swift delivery of my order. I expect nothing less than a satisfactory resolution that upholds Flipkart's reputation as a customer-centric e-commerce platform. Failure to address my concerns adequately will regrettably leave me with no choice but to explore alternative options and reconsider my association with Flipkart. I have attached all relevant documents related to my order, including the order confirmation and any previous communication. I implore you to review my case thoroughly and provide a prompt resolution. I trust that you will treat my grievance with the utmost importance it deserves and take the necessary steps to rectify the situation promptly. I eagerly await your response and a favorable resolution to this matter.

Thank you for your attention to this urgent matter.

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers