consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Non Delivery
Records save successfully

Pepperfry.com

 - Non Delivery Open

Rachael Verma filed this complaint against Pepperfry.com on Nov 15, 2019

- We have just moved to Bangalore. On **th October ****, I ordered * beds for my children's room as their Diwali gift from Pepperfry.com and paid *,*** INR (Attached Invoice).

- On *th Nov, pepperfry.com delivered side tables instead of beds so I sent it back and called the customer service centre. - The customer service centre employee told me that it is impossible we got beds at this price because online the beds are for INR *,***/piece. I told him that I bought it during the Diwali sale so whatever is the price of beds on *th November makes no difference. - I have an invoice signed by their merchant and order confirmation with product description from pepperfry.com with price and photo of the product so I must get the beds. He promised to call me back in ** hours to update me on delivery time. - Instead of getting a call for delivery of beds, I got an email from Sumit Majumdar from Resolutions Team of Pepperfry.com (copied below after my name) on the same day saying that they are processing refund as there are quality issues with the supplier. - I replied by telling Sumit that I DO NOT want a refund and want the beds.

- We know Sumit is lying because a) If there are quality issues with the supplier, then why are they still selling the same bed at a higher price? Link below to buy the same bed today. https://www.pepperfry.com/aqua-splash-kids-bed-in-white-blue-finish-by-mintwud-*******.html?type=&pos=*:*&total_result=* b) Sumit says quality issue is reason for cancellation but refund email we received from pepperfry.com states "incorrect product". (Copy of this email below) - How can it be an incorrect product? - - - The invoice/order confirmation has the photo, SKU ID and name of the product. It is obvious they are lying giving * different reasons.

- I have tried calling pepperfry many times but their helpline in Mumbai does not connect. I have sent Sumit Majumdar * emails asking for a reply or a call. He has not replied to any of my emails. - Based on the bed dimensions, I custom ordered * mattresses from the local market on **th October. The mattresses cost us INR *,*** (invoice attached) and is lying in our house. We cannot return this.

- My children are sleeping on the floor on mattresses now for so many days. We had family visiting us and we could not even offer them a bed to sleep in because of pepperfry's lies. I have spent additional *,*** for mattresses to fit the bed size. I even purchased side table and stickers for children's room based on blue and white colour of the bed. This has caused too much investment, time and distress for me and my family especially during Diwali time. Pepperfry MUST honour their commitment and deliver these beds to me. Please help. Thank you Rachael Verma

- Email from Sumit Majumdar Below: From: <sumit.m@pepperfry.com> Date: Wed, * Nov ****, *:** pm Subject: Ref : IR-******-**** for Pepperfry Purchase : *********-FN*******-P-WH**** Dear Rachael, This communication is with reference to the Customer Service Interaction Number IR-******-**** or the following purchase on Pepperfry: Order Id: ********* Order Sku id: *********-FN*******-P-WH**** Order SKU Product: Aqua Splash Bed in White & Blue Finish by Mintwud We regret to inform you that we have had to Cancel the above mentioned Purchase Transaction. Pepperfry is a Marketplace of Furniture and Home Products and we work with thousands of merchants and artisans across India to get you the largest variety of distinctive, high quality products at the best possible prices. While our team does its best to ensure that the products meet strict quality and shipping standards, in a few cases we are compelled to cancel the purchase transaction when these standards are not met. I am initiating a refund of your item purchase and the same will be credited to your (ORIGINAL PAYMENT INSTRUMENT) You will receive an email confirmation of the refund and other relevant details shortly. For further queries, you can call us on +**-**-******** (from ** AM to * PM, on all * days), write to us at cs@pepperfry.com or check the FAQs. Please share your feedback on this service experience. Regards Sumit Majumdar Resolutions Team, Pepperfry
- - Refund email from Pepperfry saying "Incorrect product" as reason for refund: ---------- Forwarded message --------- From: Pepperfry <orders@pepperfry.com> Date: Thu, * Nov ****, **:** pm Subject: Order Cancelled and Refund This communication is with reference to your following purchase on Pepperfry: ITEM NAME: Aqua Splash Bed in White & Blue Finish by Mintwud ORDER ID: ********* SKU: FN*******-P-WH**** We regret to inform you that the above-mentioned order was canceled due to Incorrect Product. Team Pepperfry

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Replace / Fix problem
Damages for loss and agony

Pepperfry.com

156 Total Complaints
46 Total
Resolved
29.49% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

AirIndia Express

"Thank you soo much Voxya. After your Social Campaign and your email, AirIndia Express made correction in the Passenger name today."

Sulinder Singh

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Pepperfry.com)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Pepperfry.com - Damaged shoe rack and seating Closed

Im quite disappointed with this shoe rack from Pepperfry. I’m attaching the pics of the same. Quality is not as expected and definitely not what I saw on the Internet. Very poor quality and customer service. The whole shoe rack looks ver...

Feb 02, 2022 by Natasha

Pepperfry.com - Poor Services of Pepperfry Closed

I have ordered Zuri bed from pepperfry which of Brand home centre. After ** days of waiting, i finally receive the product but while looking at the product boxes invoices attached. They are showing names address of different customer. I contact...

Dec 14, 2021 by Sudhanshu

Pepperfry.com - Defective product delivered and refusal to replace Closed

I ordered an executive chair worth INR ***** from Pepperfry.com (order #*********). They delivered one with a broken leg. As soon as my aged parent sat on it, she fell and hurt her hip. I requested Pepperfry for a replacement. However, they hav...

Oct 21, 2021 by Satyaki Dutta

Pepperfry.com - Order not delivered Closed

I have ordered "Bradley King Sized bed with Hydraulic Storage in dark walnut colour by Evok" on pepperfry.com on ** July **** for Rs **,***. ***% payment was made upfront. The website tracking shows order has been delivered on ** Aug **** at **...

Aug 24, 2021 by Rahul Dasgupta

Pepperfry.com - INFERIOR QUALITY OF BED Closed

I purchased a bunk bed from Pepperfy.com that came with one year manufacturers guarantee. The bed has completely collapsed...in just nine months.It could not take up the weight of a * yr old child. Horrible experience....... I have been w...

Jul 15, 2021 by D marwah

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Madhya Pradesh
  • |
  • Maharashtra
  • |
  • West Bengal
  • |
  • Himachal Pradesh

Consumer Forum :

  • Daman and Diu and Dadar Nagar Haveli
  • |
  • Chandigarh
  • |
  • Uttarakhand
  • |
  • Telangana

Online Complaints :

  • Food Safety Complaints
  • |
  • Interior Designer Complaints
  • |
  • Life Insurance Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.