The Big Book Box
- Non delivery of products Open
Sudeepta Pradhan filed this complaint against The Big Book Box on Sep 03, 2020
On *nd August **** The big book box was having a flea sale as a part of their brand the fan box. I placed an order for (notebooks, doormat, bag) on *nd Aug. Post order confirmation I did not receive any updates from them. On **th August **** I raised a ticket on their website regarding delay in delivery and no updates on the order. They responded on **th Aug stating that the order will be shipped in a week. On **rd August I again mailed them as I had received no updates or order tracking details. They provided me a DTDC tracking number (consignment number) on **th August. On tracking the consignment on DTDC website it shows that the consignment number is invalid. I mailed them again on *rd Sep but there is no response from their end. Additionally they do not offer any way to cancel the order and get refund. My order is delayed by over a month and I do not think it is shipped
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
The Big Book Box
Resolved
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Wisdom Jobs
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