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Sriram Girivasan filed complaint against Zoomcar India Pvt Ltd on Dec 18, 2022
We booked a zoom Renault Kwid from *AM, **th December to **PM, **th December.
We tried to communicate with the team more than ** times and there was no resolution whatsoever. Customer service is pathetic to be honest.
Repeating the story again, we took the car around *AM and we filled petrol around **:** am and car didn't start for a while.
We raised a complaint for this and by the time the owner came, the car started. Then the owner himself came and told there are no issues with the car.
We started our journey to Vagamon from Ernakulam. The car broke down around *:** pm mid-way to Vagamon and we figured out there was an engine oil leak.
We immediately called the customer support and Vinayak from customer service told us to take the car till Vagamon and drop it there and Zoomcar will tow the car.
Even to tow the car we needed engine oil and we went **kms down the hill to bring a mechanic and figure out the issue and he told It'll take * days to fix this permanently.
As discussed with Vinayak over call, we used engine oil for time being and started going to Vagamon and the plan was to leave the car there.
We started again around *PM but we hardly traveled for a kilometre and the car broke down again.
From *:** PM to *:** PM we tried reaching Zoomcar support to figure out a solution and there was absolutely no response.
So we left the car mid way and went to the resort around *:** PM. We were supposed to reach at *:** PM and all this happened on the way in the middle of the forest en route while our safety was completely compromised.
*. We wasted *-* hours of time getting in touch with a zoom representative and there was no response
*. We paid money for the mechanic, auto and travel to resort from our pocket
*. We haven't heard back from Zoomcar till now.
*. We reached the resort real late and our booking was almost cancelled
*. We were stranded in the middle of a route with no lights or amenities and our safety was compromised while we were awaiting Zoom Car's response
Please find attached the photos we took during the car repair process including the requested photos of the car.
https://photos.app.goo.gl/XQhKLi*pZJrTAtuF*
We want Zoomcar to refund our car booking amount (****) and the amount we paid for repair(****) at the earliest.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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