- No refund after cancellation Open
We were tricked by byjus on buying the * year subscription for my kid as they mentioned you can cancel the subscription within ** days without any questions asked. Thinking of the trial period I paid rupees **,*** on **rd Sep ****.
Within a day I called them and asked to cancel the subscription and not to send the kit. But they said as per the policy, the kit has to be received and then they can initiate the cancellation. So I waited for the kit and raised for cancellation immediately the day i received.
They hesitated at the beginning with too many questions from multiple people. It was a pain to answer everyone the same story. Some even asked for medical certificate of the kid as proof. Finally with lot of fight, they took the cancellation request and asked to send the kit back and refund will be initiated after receiving their kit(the kit had to be couriered with our own money and time).
After a day they confirmed over email that they received the kit and amount refund will be initiated.
They confirmed over call and email that it will take ** to ** working days to refund the money. This was on **th Oct ****.
Now after ** working days, there is no update or money or response on emails.
Even after calling customer care multiple times and also raising on twitter .
They have also blocked our registered numbers, so we need to call from a different number to reach their support who is of no help. Listen to the same scripts saying sorry and will get a callback in **-** hours which never happens.
So now I am reaching out to u guys hoping for a resolution and to end this fraud/scam done by byjus.
I am aware now that these companies are cheating customers across India. Shame on such companies and their founders.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"I am very much satisfied, since my complaint was resolved within a week. I got refund smoothly. My sincerest thanks to the entire Voxya team. It is really effective and quick."
Extra EMI deduction than actual EMI...
Sep 16, 2022 by Rahul
Customer care dont have reply any cancellation from my mail and not pick up my Registered Mobile Number **********...
May 25, 2022 by Reyansh N patel
Byju s - Refund my advance Closed
I had raised a cancellation mail one and half month earlier but no response received from Byju's side. Please do the needful. Chetan yadav ********** Jituemail@example.com ...
May 19, 2022 by Chetan yadav
Byju s - Refund the mony Closed
I have purchase online course from byju for my two kids, they provided tap for course. But After * month tab was not working due to some software issue. I talked to byju and they suggested to show it in Lenovo service centre. But it was not in ...
May 05, 2022 by Pashupati nath Rawat
EMI started early than the said time,when raised concern no team bothered to come back..When spoke to the mentor seriously today ..They started cancelling our subscription itself and informed later. So they r least bothered about my concerns/St...
Dec 16, 2021 by Jayavel GS