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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Byju s - No refund after cancellation Open
Hi, We were tricked by byjus on buying the * year subscription for my kid as they mentioned you can cancel the subscription within ** days without any questions asked. Thinking of the trial period I paid rupees **,*** on **rd Sep ****. With...
Nov 23, 2023 by Satish Sreenivasa
Byju s - Byju not received the services and not responding for refund Open
I did registration of my son Snehit Gaikwad with Byju in last month on **th oct. It's been over one month now but still we haven't received any learning device or learning documents. During registration we been told that we will receive everyth...
Nov 22, 2023 by Rohit Gaikwad
Byju s - Cancellation and resund issue Open
I purchased a course from byjus but I canceled so they demand me to pay ***** rs for load cancellation and they promised me that your loan will be canceled in **-** days but even after ** days my loand did not cancel.money is deducting from my ...
Mar 11, 2023 by Manoj Pal
Byju s - Not Responding and Extra payment deducted during EMI payment Closed
Extra EMI deduction than actual EMI...
Sep 16, 2022 by Rahul
Byju s - Return our valuable money Open
With reference to your byjus tution online classes I had subscribed subscription for tution classes on **.**.**** For the student *. Bhavya choudhary *. Lalit choudhary I had given payment of rs. *****/-(eighty th...
Aug 07, 2022 by Jaykishan M Choudhary
Byju s - My fees not refund Offered Resolution
Respcted sir , Byjus counsellor had misuse the bajaj Finserv EMI card of the parents and had made false promise to parents and done EMI After recieving the tab on ** june **** after * days we had requested to byjus to cancel the package...
Aug 06, 2022 by Sunil Singh
Byju s - Cancellation this plan Closed
Customer care dont have reply any cancellation from my mail and not pick up my Registered Mobile Number **********...
May 25, 2022 by Reyansh N patel
Byju s - Refund my advance Closed
I had raised a cancellation mail one and half month earlier but no response received from Byju's side. Please do the needful. Chetan yadav ********** Jitu******@gmail.com ...
May 19, 2022 by Chetan yadav
Byju s - Refund the mony Closed
I have purchase online course from byju for my two kids, they provided tap for course. But After * month tab was not working due to some software issue. I talked to byju and they suggested to show it in Lenovo service centre. But it was not in ...
May 05, 2022 by Pashupati nath Rawat
Byju s - Want Refund for Cancellation of Class Offered Resolution
I have paid Rs.*****/- for Online Tuition for my son in two Instalment Rs.****/- on **/**/**** and Rs.****/- on **/**/****, After almost * month, we realise that classes are not taken, as there system does not show any credit to my son's accoun...
Jan 17, 2022 by Sunil Salunke
Byju s - Mental Trauma created by Byjus Team Closed
EMI started early than the said time,when raised concern no team bothered to come back..When spoke to the mentor seriously today ..They started cancelling our subscription itself and informed later. So they r least bothered about my concerns/St...
Dec 16, 2021 by Jayavel GS
Byju s - Wrong information to woo customers to take the package Closed
I have raised this concern more than one month back and still it is not resolved. I have sent a mail, contacted help line. Is there any way that Byjus will hear the concerns from parents or it only concentrates on ways of receiving money by pro...
Dec 06, 2021 by Sravanthi
Byju s - Not refunding my money tab has manufacturing defect and debeting my ECS Offered Resolution
I applied for.Byjus for my son Dhruv Maskara. The tab is not working and they are not refunding my money as under observation period I cancelled the order.they registered me on ECs as I did not register for such...
May 03, 2021 by Nisha Maskara
Byju s - Cancel the learning and Refund the Amount Offered Resolution
Dear Sir & Ma'am, I have buy the BYJU'S learning in my son and daughter but this learning is not good the learning station is not working properly and hang the learning station i have complaints the regarrding issue but BYJU'S not resolved th...
Mar 18, 2021 by Devendra Verma
Byju s - Cancellation and refund Closed
I have order an IAS course in BYJU'S on **nd october by paying ****₹ online and called them to cancel my order within **hrs. My order number: *********. They have told me that their senior manager will call back to me. But i did not receiv...
Oct 27, 2020 by Maddha diva vara prasad
Byju s - Made fraudulent activity Closed
We brought the package in by jus , that concern executive made a fraudulent active and get a signature from our end for get a loan in avanse . As of now we didn’t receive any material and any learning things , I want to know Wht is happing , ...
Sep 16, 2020 by Vasudhara Devi
Byju s - Getting calls frequently from Byjus that it s an interview but asking variety of questions Offered Resolution
Am getting calls frequently from Byjus Florida +***********,+***********, +************,+*********** saying it's an interview and asking me different questions. Even though I said them am not interested they are calling me again and again. Ple...
Aug 30, 2020 by Priya
Byju s - Cancellation of order Closed
I want to bring your attention that i had purchased online classes with TAB for class ** CBSE. TAB was delivered to me on **th May ****. Since classes were not good, we intimated on **th June **** about the cancellation of order via E-mail on ...
Jun 22, 2020 by Manish agarwal
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