Sndl - No electricity for hours

On **th September **** at around * am there was a power cut at my place. I complained SNDL regarding the same and they assured me to fix the issue within the next * hours, but to my surprise, the electricity issue was not solved and the power cut continued for more than * hours. After I complained to SNDL they provided me a "sandarbh kramank" a contact number which would help me to communicate with their local authorities or ground team that number was: ********** and when I called them they said it's a wrong number and they don't have anything to do with SNDL. I am a web developer by profession and I was working on a project from my new york client which was due for submission on **th morning Indian time. Because of the power cut, I was unable to complete the project and hence I lost my income worth rupees ***** moreover I will have to pay ***** in the penalty to my client. Additionally, I could not sleep all night due to mosquito bites which added to my already depressed and frustrated state of mind. Entire night was a nightmare and SNDL did not receive my phone call after that. I tried multiple times to call them but there was no answer. I suffered from a lot of mental, physical and financial loss from this incident and want Justice for the loss I suffered. I want SNDL to cover my financial loss and I am ready to take this matter to consumer court. I think it's the responsibility of SNDL to provide an uninterrupted power supply and in case of a power cut, they should communicate with their clients and answer phone calls. If they fail to provide electricity they should also be fined per hour just like we customers are billed minimum electricity charge even if we don't use any electricity. The process to file a complaint on the SNDL helpline is to provide them consumer Id which is mentioned in the electricity bill, I don't understand how can someone search for electricity bill when there is no electricity and it is all dark indoors it makes no sense. They refused to support without the consumer id. I want Reimbursement for the loss I suffered and I expect SNDL to improve their support network. In my case, there was no medical emergency but it would have been a worse situation in that case. I am ready to take this matter to consumer court please help and support me. Thank you.