firstkarts.com - No delivery confirmation for order
Sandeep Venkateshmurthy filed complaint against firstkarts.com on Sep 19, 2019
Respected Sir/Madam,
Greetings.
I had placed an order for "Realme XT - RAM + ROM: *GB+*** GB - Color: Pearl White" via https://www.firstkarts.com/, on **th Sept ****.
The payment transaction was successfully completed via my PhonePe id: **********@ybl and this product is registered via my email id: sandeepvm@gmail.com
Initially, the order was not getting reflected on their website, but after reaching out to their customer care representative over Toll Fres No: ****-***-****, they happen to send me an SMS via VK-eshops and also the Operational Manager had chat via the portal chatbox and promised me to send the delivery link at the earliest.
From the past two days, when I tried to reach them over chat or over the registered toll free number, they are not responding to my queries and hence I am feeling cheated and suspicious of the company operations.
Please, can you help me in getting the product or either help me in getting the refund of the amount paid?
I have attached all the necessary documents, like.
*. Snapshot of the Order confirmation from their website.
*. Their phonepe scan code
*. My Transaction details via phoenPe to firstkarts.com
*. SMS on confirmation of the order.
Thanks in advance.
Yours Sincerely,
Sandeep Venkateshmurthy.
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