Elica - New cooking hob not working
Jisha Bipin filed complaint against Elica on Aug 5, 2020
I purchased the Elica stove and chimney on *th July ****. The next day onwards one of the burner was not working on autoignition. It was also making loud sound when the gas is on.
I had sent a complaint to the customer care and a person came to check. He made a very unreliable comment asking me to tap on the knob every time the burner is not working.
I don't think this is possible everytime we switch on the stove. The same burner is also making a loud noise when on for more than ** minutes. I have to immediate switch if off. The chimney is extremely loud and noisy. We were not told about this. I am extremely dissatisfied with the product.
Already * people have come home and no progress has been made. I stay with my husband and children and I wouldn’t want any OUTSIDER inside my house in this pandemic time. It is a risk to our lives.
I think it is important that the common people know about this and think before they put their hard earned money to buy this product.
I need a REFUND to be done and I want to get over with this. It is a mental harassment for me every time I enter the kitchen to cook.
Thousands of customers like you have trusted Voxya to resolve their issues
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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