Myntra App
- Myntra Cash expired without any intimation Closed
Vivek Tiwari filed this complaint against Myntra App on Jul 14, 2020
I was new to myntra. I am surprised to understand that a cash voucher gets credited around **:** o'clcok and gets expired in next * hours and I did not get any SMS or email about same. Above that, being a new customer they expect me to be very well
aware of the terms and condition.
I complained them but they are rigid to consider my request. I have highlighted the errors in their app too, wrt. to this information, but they chose to remain rigid.
Further please note following points, which I highlighted them:
*. The snapshot given below of myntra cash is so ambiguous. When the points are expired why it is showing balance as "+ ***", however in the top
heading it shows the correct status but below mentioned line is quite confusing.
*. Your app is showing when it will expire, but there is no way to understand its credit date and time and duration for which it will remain operative.
*. Your general term and conditions says: Each member is responsible for remaining knowledgeable about the Myntra Program Terms and Conditions and the MynCash in his or her account. Myntra will send correspondence to active members to advise them
of matters of interest, including notification of Myntra Program changes and MynCash Updates.
Please note that How you expect a customer to be knowledgeable when you have not notified him via email or SMS abt myncash being credited or being
expired?? Moreover you have not even mentioned many conditions as mentioned in above points. How a customer will remain knowledgeable??
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Myntra App
Resolved
Frustrated? File a Complaint
Club Mahindra Holidays
"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
Jyotiranjan Pradhan
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