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Yatra Online Private Limited - Money deducted but no booking made unsuccessful booking

Arpit Jaiswal filed complaint against Yatra Online Private Limited on Nov 24, 2021

I was trying to book a flight from Vishakapatnam to Kolkata for which I was almost at the end step of making payment for making the booking. I entered my card details and the OTP, the payment page was showing loading/redirecting. After sometime it showed webpage not available and I got an email from my bank stating that the money has been deducted. I checked in My trips/bookings but the booking was not made and yet money was deducted from my card.
I tried to use their chat support option but it's showing typing from the executive/bot from a very long time and no resolution is provided yet.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Yatra Online Private Limited

5

Total Complaints

3

Total Resolved

60.00%

Consumer Satisfaction

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