Iapl Group (mitsubishi Heavy Industries India)
- Mitsubishi AC Unit Not working Open
Balaji filed this complaint against Iapl Group (mitsubishi Heavy Industries India) on Jun 10, 2020
Hi,
I have purchased Mitsubishi AC on * May **** at RakhiWala Shop, Chennai. After few months we are seeing one or other fault in purchased AC and we have been reaching out to dealer & service center back and forth.
Basically my purchase comes with Sales and Service Warranty. Service is taken care by Freeze Aircons (Washermenpet, Chennai).
Ever since my purchase, I have been forced to reach to service center every time due to AC unit not working as expected.
on **th Nov **** - Customer care team audited and found indoor Coil Leak, AC gas leak and corrected problem after a while.
on *rd Dec **** - As per customer care team confirmed on audit that Indoor unit cooling coil replaced as unit is not working.
on **st Jan **** - Outdoor Unit again stopped working, and they have took PCB and motor by hand for further checks and service.
post **st Jan **** - they have not returned AC unit and not responded properly to calls and not at all updating us with proper details.
Past * months we have been not using AC and also the shop where we have purchased is not helping us either.
We tried reaching to Mitsubishi Customer care number - and they have asked directly reach out to freeze Aircon who is not helping or updating for very long time.
Could you also help us from here.
Thanks,
Balaji
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Iapl Group (mitsubishi Heavy Industries India)
Resolved
Frustrated? File a Complaint
Clear Trip
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Tangella Mallikarjuna Raju
Related Complaints
Iapl Group (mitsubishi Heavy Industries India) - Faulty AC not working Open
having invested INR *,**,*** in buying * high end Mitsubishi heavy industries ac in month of February ****, which has been installed so badly by your preferred Dealer Indian Refrigeration that the gas won’t stay in the pies it leaks every mon...
Jul 23, 2019 by Vidya Gupta
