State Bank Of India - Misleading information and negligent work

I approached ombudsman to vide complaint I'd no *************** registered on **.**.**** and complaint registered with the SBI vide I'd no ********** dated **.**.**** followed by reminders but in vain.
The below-mentioned complaint registered at ombudsman vide id no *************** dated **/**/**** and with SBI under id no ********** dated **.**.**** still remains good and unresolved.
I have made an online fee wire transfer to Royal Bank of Canada on **.**.**** through SBI/Patiala DMW branch IFSC SBIN*******.
The dealer at SBI/PTA filled wrong information and transferred the money.
On **.**.**** she and the manager Shri Manoj Kumar informed telephonically that though the amount has been transferred and credited to the Canadian bank sought some information and they then conveyed me that clarification has been given to the Canadian bank by DMW branch SBI.

About **.** hrs on the same day I got a message that amount has been credited again in my account, after deducting Rs *****/without transferring the fee, despite they emailing me a swift report with transaction reference no *******TS*******-MT*** (single customer credit transfer).
This is not only poor service but an attempt to play the game and passing misleading information to the customer despite this aspect is meant for someone's future.
Please take up the matter with all concerns and arrange to direct the responsible employee to credit deducted amount in my account which has been deducted from my account on the negligence of SBI staff along with harassment compensation.
On Tue, Apr *, ****, at *:** am wrote:
The below-mentioned complaint registered at ombudsman vide id no *************** dated **/**/**** and with SBI under id no ********** dated **.**.**** still remains good and unresolved. I have made an online fee wire transfer to Royal Bank of Canada on **.**.**** through SBI/Patiala DMW branch IFSC SBIN*******.
The dealer at SBI/PTA filled wrong information and transferred the money. On **.**.**** she and the manager Shri Manoj Kumar informed telephonically that though the amount has been transferred and credited to the Canadian bank sought some information and they then conveyed me that clarification has been given to the Canadian bank by DMW branch SBI.

About **.** hrs on the same day I got the message that amount has been credited again in my account, after deducting Rs *****/without transferring the fee, despite they emailing me a swift report with transaction reference no *******TS*******-MT*** (single customer credit transfer).
This is not only poor service but an attempt to play the game and passing misleading information to the customer despite this aspect is meant for someone's future.
Please take up the matter with all concerns and arrange to direct the responsible employee to credit deducted amount in my account which has been deducted from my account on the negligence of SBI staff.