Indigo Airline
- Mishandling of baggage Closed
Gulshan Mehta filed this complaint against Indigo Airline on May 23, 2022
I travelled with my family on ** Feb ** from Cjb to Hyd on *E**** vide PNR no XNC*RZ. The baggages were mishandled and inspite of
bringing to the notice of ground crew, no action was taken.
Fortunately, after getting down from the aircraft and while boarding the bus saw my suitcase (part of check in baggage) falling down from
the aircraft. I was sitting in the bus waiting for someone to attend/ pickup. But for almost more than * mins the same was lying unattended.
I got down from the bus and called up the Security Individual on duty and checked the reason for such irresponsible behaviour. He had no
answer and he tried to run away from the situation instead of addressing the issue.
To my horror, all the baggages from the aircraft were being thrown on to the conveyor belt and were being grossly mishandled. I was forced
to take a video of the complete situation wherein the baggages were being mishandled.
Surprisingly, when I called for the supervisor, the security individual instead of assisting went away from the situation. On searching for the
supervisor, it was found that this individual went inside the aircraft to avoid the situation. On insisting the supervisor came and addresses
the situation and sent the luggage with the tractor.
My baggage alongwith my stuff inside has been damaged severely. The baggage had fallen from the aircraft on the tarmac and hence has
been damaged.
The damaged items were brought from Ooty and are priceless because now I cant go back to buy them. Moreover, my suitcase is also
damaged severely.
I would like the company to take a severe action against the defaulter and i should be suitably compensated..
The total damages are for ₹ **,*** including the cost of suitcase. You are requested to please compensate the amount on priority.
The issue is being pushed regularly for resolution. However, no response is received inspite of repeated reminders since last * month.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Indigo Airline
Resolved
Frustrated? File a Complaint
Wisdom Jobs
"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."
Syed Shabeer
Related Complaints
Indigo Airline - NAME CHANGE ISSUE Closed
I really had worst experience with this People couple of times. Now when I do have a future booking and I missed to add my husband's surname. The flight is on November **, ****. When I call them to change it on **/**/**** they say it's too late...
Oct 22, 2023 by Ruby
Indigo Airline - Multiple Flight Delays Closed
My PNR - BMUUWS. I was travelling along with my spouse and kid from Srinagar to Bangalore. My original booking was at **:**hrs on **th of May with Delhi layover. We were supposed to reach Bangalore at ****hrs. We reached Srinagar Airport a...
May 26, 2023 by Bhavana K M
Indigo Airline - My item are very expansive Closed
I travel to Dubai to Mumbai and Mumbai to Jodhpur but my bag is stuck in Mumbai airport after they said L* item in my bag and they said do not worry sign this document and your bag will receive into ** hr and then i receive my bag but some SRA ...
Jan 30, 2023 by Prithvi Raj Gurjar
Indigo Airline - Refund plus interest Closed
Dear Sir/Madam, I booked a return flight Chandigarh-Delhi-Jabalpur on September **, **** with Indigo through Expedia (India) to start my journey on October **, ****. I paid Rs**,***.**. On September **, **** Indigo cancelled my flights. I app...
Dec 08, 2022 by Sukhdev Sumra
Indigo Airline - Non stop Flights services stopped from goa to kannur Closed
Since, the non stop flights from Goa to Kannur and return are stopped, it is difficult for students like us to travel back and forth. Kindly reconsider bringing back those at least biweekly. ...
Sep 17, 2022 by Alina M Jolly