Indigo Airline - Flight cancelled Not credit shell and unable to book another flight ^Open

I have booked a flight from bengalore to vishakapatnam on May **th **** . I tried reaching out customer care no one cares to respond. i have to book a another but my previous flight credit shell is not credited. Need justice on this. worst cu...

May 25, 2020 by ashwini

Indigo Airline - Cheated by airlines ^Open

I have booked my ticket from Mumbai to Chandigarh in **k , suddenly in night I got message that my flight cancelled due to covid ** , I rebook again for tommorow(**may****) as stated by their message , now again they showed cancelled flight. No...

May 25, 2020 by Alok kumar

Indigo Airline - Indigo for not refunding money ^Open

I have booked my ticket from rehlat cum indigo for sharjah to lucknow n lucknow to sharjah .whenever I extend my ticket they deducted extra money but when they cancelled automatically my ticket than why are they not refunding my money.its not ...

May 24, 2020 by Avinash singh

Indigo Airline - Indigo Flight Ticket ^Open

Im Booked ticket for Chennai to Raipur on May ** on Indigo Airlines, but all flights are cancelled due to covid-**, but airlines not provide a refund of my money Rs *****...

May 18, 2020 by Venkatesh B

Indigo Airline - Refund issue ^Closed

Booked flight ticket on **nd March **** for **th March **** travel from Lucknow to Chennai PNR Number NCVGUB Flight cancelled due to nation wide lock down. Rescheduled to **th April **** PNR Number RFT**F, once again flight cancelled. We have ...

May 07, 2020 by Vairavan

Indigo Airline - Refund Full Amount ^Open

Hello, I am Rahul Shende. I booked ticket for Nagpur to Bangalore travel on **th april **** and Bangalore to Nagpur travel on **th april ****. But flight cancelled due to lockdown.so request you to help me. Booking ID:- EMT******** PNR ...

May 05, 2020 by Rahul Shende

Indigo Airline - Airlines to fully refund passengers for cancelled flights or tickets ^Closed

I booked indigo flight tickets for my old parents and family from jaipur to bhubaneswar (for श्री जगन्नाथ जी दर्शन) first time for ** March-**** and return on ** March-**** costing ₹ *****/-. When the sit...

Apr 19, 2020 by Satyanarayan Prajapat

Indigo Airline - Refumd cancel amount ^Open

My flight was booked for **/*/**** due to govt regulation for Covid ** the flight was cancelled. The flight company is giving the option for credit shell and not refunding the amount. My question is why indigo is withholding my money and would ...

Apr 18, 2020 by Debashis Das

Indigo Airline - Dont want credit shell ^Closed

i dont want credit shel. i lost my job and dont have enough money at this time. I dont have money to buy food for my family. Flight PNR: WLI8KT...

Apr 14, 2020 by Prerna Aaher

Indigo Airline - I didn t receive my refunds ^Closed

I have booked my ticket on **th March **** and due to covid-**, I have cancelled my ticket but still I didn't receive my refunds yet. All the details are mentioned below ÷ PNR/ BOOKING Ref: IGYC*C PNR/ BOOKING Ref: BF*KXV ...

Apr 14, 2020 by Artish Momin

Indigo Airline - 1300 getting deducted for cancellation due to lockdown ^Open

I have booked ticket on Indigo Flight for **th April DEL- Indore through Cleartrip with pnr number RN**RN... BUT DUE TO LOCK DOWN I had to cancel this ticket as flights are not going why Indigo is charging cancelation fees of **** They sho...

Apr 14, 2020 by Ashutosh Singh

Indigo Airline - Indigo not informed me for rescheduling facility by email or by call ^Open

I have booked an Indigo flight from Ranchi to HYD bearing PNR - PKFGRW for a date of **-*-**** .co but Indigo has not informed us of zero change fees on booking made between ** march - **st march via call or by email. So when I have called the ...

Apr 12, 2020 by Mohan Gupta

Indigo Airline - Indigo Airlines Airlines not allowing me to cancel booking and process refund ^Open

My Details are as follows Name: Sushant Jadhav PNR: BNIZRX Flight Details: **th March Mumbai to Zurich (*E **** & *E **** ) **th April Zurich to Mumbai (*E **** & *E **** ) Due to current situation that India is lockdown, Airline canc...

Apr 08, 2020 by Sushant Sampat Jadhav

Indigo Airline - Complain against employee ^Open

Hi indigo i want to know that how u hire Ur employees .One of Ur employee residing in Najafgarh New Delhi - ****** his name is Mukesh Kumar . All of her certificates are fake how u give jobs like these types of peoples without any verifications...

Apr 04, 2020 by Vivek

Indigo Airline - Did not received refund its been 11 days now ^Closed

It’s been more thn ** days and I have not received refund or any refund call from indigo customer service . They are not available anywhere to respond neither on chat ....

Apr 03, 2020 by jyoti chaudhary

Indigo Airline - Refund ^Open

Had booked flight from Amritsar to Pune on **th March night reaching on **th March morning ,which had to cancel due to corona virus(covid-**) outbreak as per government notification ,yet refund was processed after deducting cancellation charges...

Apr 02, 2020 by Samir Pingle

Indigo Airline - Not waving cancellation fee amid covid 19 no intimation has been given even before ^Closed

No waving of cancellation fees, where the entire country is locked down. Flights being cancelled from airline's end and we are stuck and instead of cooperating they are charging cancellation fees . This is a mental harassment under such a pani...

Mar 28, 2020 by kamalesh dey

Indigo Airline - Consumer Complaint Regarding Waiving of Cancellation charges ^Closed

I am Aswin Kumar Sridhar.I have booked tickets on Indigo flight number *E *** from Coimbatore to Hyderabad on **th March **** for one way travel date on **th March ****.I had booked tickets through the travel agent MakeMyTrip..My Booking refere...

Mar 25, 2020 by Aswin Kumar Sridhar

Indigo Airline - Baggage missing ^Closed

I flew from chennai to delhi on flight *E **** Airline lost my bag and after so many calls and chat airline has no idea where my bag is.They say still cant trace the bag....

Feb 14, 2020 by Tannu Mishra

Indigo Airline - Flight cancellation by indigo ^Closed

On ** Jan my flight from Jammu to lko was cancelled by the indigo due bad weather , and I selected the refund option . now they are saying that flight flew that day, How it is possible that first u cancel the flight, for that u send msg. Bu...

Feb 13, 2020 by Anupriya Mishra

Indigo Airline - Damage Good in checked in baggage ^Open

*. Denied taking liquor bottle in the plane (self carry) *. Promised at the airport (by indigo employee) that nothing will happen, it will be taken care of *. The liquor bottle broke and customer care (online) saying I should have carried it ...

Jan 16, 2020 by Hitesh Chandwani

Indigo Airline - Non Cooperative behaviour of Indigo staff which force many customer to missed the flight and pay for ^Open

Non Cooperative behaviour of Indigo staff which force many customer to missed the flight and pay for ticket again. I had my flight from Bangalore to Bhopal on **th Dec with PNR Number INVYYH. When i reach gate at ** min before boarding close ...

Dec 24, 2019 by Ankita Pandey

Indigo Airline - Excess Baggage charges Harassing a Minor ^Open

Re: Pune Bangalore *nd Nov -Indigo *E ***-Customer ETicket : NF************** the traveller was a MINOR,a cricketer carrying * bags-* cricket kit ,* Black Stroller (bothe check in),* red kit bag(cabin) who was harassed. Minutes before securit...

Nov 21, 2019 by SUNIL VYASA RAO

Indigo Airline - Indigo International Flight ^Open

Dear Officer, Please advice how can I raise a complaint against the Indigo Internation Flight rescheduling. ...

Oct 19, 2019 by Pranay Jaiswal

Indigo Airline - Flight got delayed ^Open

I travelled from Chennai to Calicut and Calicut to Abu Dhabi through transit on **-**-****. I arrived at Calicut at *.** pm. The flight was supposed to depart at **:** am on **-**-**. But it was postponed * times. First, they said *:** am then ...

Sep 07, 2019 by Mohamed Shafeeq

Indigo Airline - Baggage lost ^Closed

My baggage lost at Lko-Del Indigo *E-**** on Aug **, **** at scheduled *:** pm. Now nobody from indigo is responding to my complaint and there is no status of my bag....

Aug 14, 2019 by Saman Momin

Indigo Airline - Mental physical emotional trauma by Indigo ^Open

On the *st of August ****, I had a ticket booked in Indigo Airlines, from Pune to Allahabad Via Bangalore. PNR -NJDHND-Leaving Pune at **:** am and arriving at Bangalore at **:** noon. My connecting flight from Bangalore to Allahabad was *:** ...

Aug 08, 2019 by Jean Innis

Indigo Airline - Baggage not delivered ^Closed

I had travelled by Indigo on **th May from Dehradun to Hyderabad via Lucknow. I have checked in two baggage. However, at Hyderabad airport, I was delivered only one baggage. I had filed an official missing baggage complaint with Indigo. However...

May 30, 2019 by Satya Shekhar Giri

Indigo Airline - My check in baggage not arrived at destination airport ^Closed

Check-in baggage not arrived at the destination airport. PNR: FLQHTH (** May ****). Chennai to Indore via Hyderabad. More than ** hours have passed, Indigo has not tracked my baggage till now. I wrote emails to customer.relations@goindigo.in, f...

May 29, 2019 by PRATEEK PARDESHI

Indigo Airline - My new suitcase was broken by airlines ^Open

I travelled with Indigo flight from Delhi - Chennai on May *th. My flight no. was *E - **** and my airline PNR was ZNMQYH. My new suitcase was broken by the airlines and when I approached the ground staff, he said "It happens" and please "Learn...

May 11, 2019 by Namit Kanchan

Indigo Airline - Flight got delay due to airline mistake ^Open

This is with respect to Indigo flight *E**** (PNR ZMVJ*R) from Jabalpur to Hyderabad on **th April. My wife booked * tickets (* Sr Citizens, *yrs. boy and * Female) on **st Dec’**. The flight time was **:** departure and **:** arrival in Hyde...

Apr 30, 2019 by Vishal G

Indigo Airline - Bedbug in the flight ^Open

I had taken the flight from Bangalore to Imphal *E *** ON **TH April at *:** am. Within * hr of takeoff, I started having rashes on shoulder and arm. Rashes were severe. When I informed the attendants that the seat is having an issue and starte...

Apr 25, 2019 by Nandini

Indigo Airline - Not refunding when there is war breakout situation ^Open

Booked a ticket from Chennai to Sri Lanka for *rd May. Due to the bomb blast in Sri Lanka, we are not able to travel. We called the airlines they are saying they are refunding full for only those booked until Apr **. But they should at least gi...

Apr 21, 2019 by Nithya

Indigo Airline - Cancellation of ticket ^Open

I had a ticket booking with name Poonam Rathod and the hadn't allowed my wife just because of lack of document by their opinion and after my boarding, the indigo people allowed my wife but by that time boarding was closed. So if they can allow ...

Apr 16, 2019 by Dhiraj Rathod

Indigo Airline - Refund not received ^Open

I cancelled my Indigo ticket but I have not received my refund. My ID no- ******************, PNR no-JLGFRX....

Apr 02, 2019 by Abhijit basumatary

Indigo Airline - Missed flight due to miscommunication by the ground team ^Open

I reached ** mins prior to the check in for my flight from Bangalore at *:** am (*E-***). I asked the queue manager to let me do a priority check-in as it was time. He asked me to wait in the queue along with other passengers. On reaching the c...

Mar 23, 2019 by Surashree Das

Indigo Airline - Refund of cancelled air ticket not credited ^Open

I have cancelled my ticket having PNR- XY*L*L on ** Feb ****. But the refund is not credited to my account till date. The customer service gave the irresponsible answer by giving reference id of cc avenue company and said to contact bank. But w...

Mar 08, 2019 by Vijesh

Indigo Airline - Flight ticket not refunded ^Open

This is to inform you that on **-Feb-**** I booked an Indigo flight from Doha to Chennai. I got the boarding pass on **th and I went to the immigration office in Doha. I was rejected by the immigration officer due to exit permit is not allowed ...

Feb 25, 2019 by Giridara gopalan natarajan

Indigo Airline - Fake job interview ^Open

I received an email offering a job interview from the Indigo airlines, information about which is in the attached doc file. I contacted them on the number mentioned in the email and after I accused them of the fraud they made some fishy excuses...

Feb 18, 2019 by Baba Katoch

Indigo Airline - Partial Cancellation of Air ticket ^Open

I have booked Indigo Airlines on **-**-**** form Mangalore to Varanasi (Air ticket reserved on ** Nov ****) to attend pravasi-bharatiya-divas event at Varanasi. I have got message on **-**-**** evening at **:** hours by mail (Flight at **: **...

Feb 12, 2019 by Ramesh Narasimha Marakala

Indigo Airline - Grievance regarding mishaps due to delay of Flight ^Closed

I am writing this letter to inform you of the physical and mental trauma that I and my family had to undergo due to improper management of the services and the lack of human touch in customer care I had booked for a round trip journey in indigo...

Feb 06, 2019 by BETCY SUSAN JOHNSON

Indigo Airline - Sky high Cancellation Charges not acceptable - Need reduction in cancellation charges ^Open

Request you to go through the attached mail with regard to the cancellation charges for the tickets booked by me in indigo airlines and the request to reduce the cancellation charges which will help me save my hard earned money raised with indi...

Dec 07, 2018 by Praveen Kumar C

Indigo Airline - Ground Staff Indigo ^Closed

This is a total disgust situation for INDIGO, the way i was mishandled by your staff Nikita at the airport was horrifiying. That also senior citizens. We two family friends and families were travelling from Goa to pune on **-**-****. One family...

Nov 15, 2018 by Rakhee

Indigo Airline - Not received trolley bag ^Closed

dear Concern, sub – a shocking thing just happened to me which was unexpected from indigo airlines . ref- complaint file no blr*e***** with the above subject and reference,i traveled from goa to bangalore on **/ **/**** time ...

Nov 10, 2018 by latha patkar

Indigo Airline - Deficiency of service ^Closed

G*BPVY is the pnr it was for the fault of the employee of INDIGO who has destroyed my web check in boarding pass that i had to suffer financial loss and claim for the same could not be validated and i asked her to return it to me she as per her...

Oct 16, 2018 by S.Bose

Indigo Airline - Huge Inconsistency in service Harrasment and loss caused to customer ^Open

Not allowed in fligh despite reporting at dehradu airport counter ** min before time. While *-* minuted before allowed another person entry looked like personal targetting. Booked second flight got same airlines it was barding till last minute ...

Oct 13, 2018 by Sandeep Sharma

Indigo Airline - Indigo airline: Reached on time but marked as no show. ^Open

Flight departure time:**:**,Total fare:INR **,***.** *)I have entered terminal by **:**, and reached on counter no ** by **:**. from there I was sent for baggage scanning.I understand that scanning is important but as my check in closes at *...

Oct 12, 2018 by Chandrasekhar Azadchandr

Indigo Airline - Unfair charge ^Closed

Indigo promised to reassign tickets to a new flight based on which they made me wait for * hours at the airport only to later deny and charge me the full amount PNR: X*J**L...

Oct 11, 2018 by Shrinivas Kulkarni

Indigo Airline - Refuge to take me inside ^Open

On *rd September i booked my ticket from patna to kolkata in indigo airline in hurry because same day i have to fly from kolkata to dammam. My flight number is *E ***. I am on airport ** min before when i get inside they said get is closed we ...

Sep 06, 2018 by Ajit kumar

Indigo Airline - Damaged baggage while travelled in indigo airlines ^Closed

I have travelled in indigo domestic flight from maa to cok on july ** ****. When i was travellinh i have made them to put fragile note on my check in baggage, then also i got my check in baggage in horrible damaged comdition. I raised a complai...

Aug 30, 2018 by Harikumar

Indigo Airline - Cheated and Charged more ^Open

As per Indigo website to handle hand baggage, Indigo allows to carry laptop apart from *kg of hand luggage. But during check in Indigo staff has weighed my laptop bag also and said it's over weight and charged he used the time that am getting l...

Aug 26, 2018 by Thomson S

Indigo Airline - Flight left behind even after boarding and clearing security on time and charged 2000 ^Closed

We reached on time and availed security however the gate closed before the timing and I have to pay **** which I need refund Rs.*,***.** was spent on your Citi Card ****XXXXXXXX**** on **-AUG-** at indigoThe available credit limit is now Rs...

Aug 15, 2018 by Muthuraman Deivanayagam

Indigo Airline - Baggage damaged/Robbery attempt ^Open

I was travelling from Jaoan to delhi on **th august. I reached delhi on **th august, took domestic indigo flight on **august from Delhi to Ranchi. At ranchi airport I received I received my trolly bag in very worst condition. Bag handle w...

Aug 14, 2018 by Kumar Surveer

Indigo Airline - Indigo Airlines Refund not issue ^Open

I had booked a flight with Indgio Airlines from Coimbatore to Delhi for **th August **** (PNR TD*YNX ) which was cancelled subsequently resulting in a net refund of Rs. ****/= . Indigo has been sitting on this refund amount and after giving num...

Jul 31, 2018 by Bhoopendra Singh

Indigo Airline - Money taken for excess baggage even though I booked it as a 6E student ^Open

I have booked my ticket as a *E student through the Indigo website Hyderabad to trivandrum (departure **jul **** *.**pm)*E***. They haven't mentioned anything except that we have to show ID proof of school/college that we were studying in.*E st...

Jul 30, 2018 by Konjety Keerthi Sreenivas

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