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Videocon - LED TV REPLACEMENT PART DISPATCH PENDING FROM 476 DAYS

Chirag Sahlot filed complaint against Videocon on Apr 27, 2021

I have raised the complaint regarding my Videocon LED TV, It is under warranty.
After Engineer's visit on **th Jan ****, the Part is showing approved. But till now part has been dispatched.
I call every alternate day to know the revised status but revived the same answer from customer care that part has been approved and will be dispatched.

COMPLAINT ID - LP-*************, dated *th Jan ****.
My TV is not working for the past *** days and it should be repaired on priority rather leaving it unattended for months.

Worst experience!

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Videocon

88

Total Complaints

36

Total Resolved

40.91%

Consumer Satisfaction

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