Indigo Airlines
- Items stolen from checked in baggage Open
Shreyans Jain filed this complaint against Indigo Airlines on Feb 27, 2020
Resolution Demanded:
Refund
Replaced
Damages
flew from Colombo to Chennai on ** Feb **** (Yesterday) at *.**PM departure. It was my first international trip with my spouse. I have given * bags for check in and after unpacking today, I have learnt that * of my watches are missing from the check in baggage. It has been stolen from the box the watches were kept in and the box was left inside the trolley.
I am deeply saddened and tensed after this as i thought Indigo was an international airline with high repute. I had put faith in them while giving the custody of these baggage. These were watches of high sentimental value to me.
After contacting them on social media, they are giving stupid responses. They expect me to report the theft at the time of arrival. How am I expected to open the baggage and check for lost items at the airport.
My family takes atleast *** tickets (mostly from indigo) in a year. The faith is completely shaken. Their customer support is heartless and cold blooded.
Kindly help me resolve this
Regards
Shreyans Jain
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Indigo Airlines
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